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Client Services Agent
Zodia Custody
Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization. Core responsibilities: Direct Support End to end support for global clients Triage all incoming client enquiries Monitoring and Investigations Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. Client Onboarding Support Assist the onboarding team with KYC and information requests from third parties. Risk Management Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. Process Improvement Review and update departmental procedures, driving system and process enhancements. Operational Support Assist with various operational tasks as needed. **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. Additional Responsibilities: Platform Support Provide support across trading, operations, settlement, custody, and collateral management platforms. Digital Asset Knowledge While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable. Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction. RequirementsPersonal attributes: Team player Professional curiosity Proactivity Articulate and clear in both verbal and written communication Fluent Business English – Additional languages is preferrable as we grow our Global team Adaptable and able to work under pressure Competency 1 to 3 years in client services working in banking or large finance institutions Understanding the post trade landscape and associated services Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto Report efficiently to management and risk team in a timely manner Experience working in a distributed team with diverse culture and backgrounds Open to change and comfortable working in a fast-paced environment Self-motivated and detail-oriented individual Strong verbal and written communication skills Problem-solving and conflict-management skills Client-oriented mindset Must haves exceptional EQ for dealing with clients This role will require shift and weekend hoursBenefitsWe offer a range of fantastic benefits including: Competitive employer contribution pension scheme ESOP share scheme Private health care 30 days annual leave Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year) About the companyZodia Custody is an institution-first, FCA-regulated digital asset custodian. It was established in 2020 and combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in association with Northern Trust. At Zodia Custody, we offer crypto custody. Without compromise. We provide (financial institutions, corporations, and professional investors with), the freedom to realize the full potential of the digital asset future on their own terms.
👉🏻 Remote
👉🏻 Full time
🌐 Australia

Today

Head of AI Research and Development
Tether Operations Limited
Join Tether and Shape the Future of Digital FinanceAt Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with TetherTether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.But that’s just the beginning:Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us?Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.Are you ready to be part of the future? About the job At Tether, we're committed to making advanced AI technologies more accessible. Thanks to its investment in AI infrastructure, starting from Northern Data, Tether is now in a prime position to tackle ambitious AI projects. Our goal is to build the next generation of AI models, leading innovation in AI, through an accessible, transparent and privacy preserving approach. This role is uniquely positioned to oversee the creation and optimization of AI solutions across the spectrum from large-scale models designed for advanced applications to smaller, highly performant models tailored for efficiency on edge devices such as mobile phones and laptops. Your leadership will guide our team in pushing the boundaries of AI, making high-performance AI technologies accessible and efficient for personal use while setting new industry standards for innovation and utility. What You'll Do: Lead the development and execution of our strategy for creating multimodal AI models that set new industry standards.Build and nurture a team of AI experts, fostering an environment of innovation, collaboration, and continuous learning.Spearhead collaborations with other departments to ensure our AI models are effectively integrated into market-driven solutions.Represent Tether in the AI community, sharing our work and learning through open contributions, speaking engagements, and publications.A PhD or Master's degree in Computer Science, AI, Machine Learning, or a related field, complemented by a solid track record in AI R&D.Experience building a LLM or other large models from scratch including writing model code, gathering training data, optimizing training and inference.Strong experience in NLP, computer vision, and multimodal learning, proficient in TensorFlow, PyTorch, JAX and CUDA toolkit.Demonstrated leadership in managing diverse, high-performing teams, with an emphasis on mentorship and collaborative success.Advanced knowledge of distributed and high-performance computing systems. Excellent programming skills in Python, C++, JavaScript or similar.
👉🏻 Remote
👉🏻 Full time
🌐 Switzerland

Today

Senior Technical Program Manager, Blockchain
Chainalysis Careers
The Engineers, Designers, and Product Managers at Chainalysis are driven by working on new technical challenges every day. Relentless problem-solvers and big dreamers, we’re creating the building blocks for future blockchain technologies. Our Technical Program Managers are responsible for aligning teams and implementing key programs for the entire R&D organization. They are the connective tissues that bridge teams across the organization. We're looking for a Senior Technical Program Manager who will support our blockchain foundations team. This team is responsible for integrating and ingesting raw data from blockchain networks and preparing the fundamental data sets on which all the company’s products and services are built. Service reliability, scalability, and performance are critical to the Group’s success.  In this role, you’ll: Deliver on key initiatives critical to the success of Chainalysis.Partner with key partners (engineering, product, and design) to onboard multiple new blockchain protocols into our system .Improve the operational rhythm (repeatable annual and quarterly planning lifecycle, team all hands) of the R&D team, including Engineering, Product, Design and Research.Partner closely with other functions including HR, Legal, Finance, GTM to communicate status of high visibility projects and drive increased alignment.Use cross-functional knowledge to understand issues, trends, and perspectives that may influence the team’s roadmaps.Lead successful staff and department all-hands.We’re looking for candidates who have:  Direct hands-on experience with blockchain protocols. Multiple years of experience driving projects end-to-end independently, including evaluating, defining, and improving end-to-end processesStrong communication skills and experience working with technical management teams to develop systems, solutions, and products.Thorough knowledge of SCRUM Methodologies with SCRUM certification(s), is a plus!Experience presenting complex business and technical plans to senior leadership.Knowledge of Jira and Confluence and applying best practices to track execution of projects.Experience identifying and managing program risk.Ability to ruthlessly prioritize, driving decisions based on data.Ability to adapt to a high-growth environment where the business changes rapidly.Bachelor's degree in a technical field preferred.About ChainalysisBlockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you. 
👉🏻 Remote
👉🏻 Full time
🌐 Canada

Today

Paralegal - Regulatory Compliance
TabaPay
  Who We Are The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.What You’ll Do Assist with state money transmitter application requirements Assist with bank charter project requirements  Assist with license renewals and quarterly and annual reports Assist with business registrations and ongoing maintenance Assist with maintenance of multiple trackers/checklists Assist with policy documentation development and maintenance Assist with process improvements and workflow developments to ensure compliance with internal policy, multi-state, and federal requirements  Help identify opportunities for efficiencies while escalating control deficiencies Assist with regulatory reporting requirements Cursory reviews of customer-facing agreements, agency agreements, terms and conditions, privacy policy, company website, and other related items Assist Counsel with legal document development and/or updates  Must be able to work well with various people in different departments and think proactively Must be able to multi-task, work well under pressure, balance priorities, and meet deadlines Exceptional attention to detail, project management, and organizational skills are critical and essential Excellent communicator both internally and externally, with ability to break down complex regulatory requirements into easy-to-understand and practical guidance Responsiveness is imperative Participate in audits and exams of the company’s regulated entities Project manage regulatory requirements for audits and exams Other projects as assigned by the AML Officer   Basic Qualifications   Associate or Bachelor’s Degree from an accredited college is preferred Paralegal certification from an ABA-approved program is a plus A minimum of three (3) years of paralegal experience in corporate law Demonstrated experience in money transmission, banking, payments, lending, and regulatory compliance AML experience is preferred Familiarity with global payments licensing (Canada, Europe, etc…) a plus Familiarity with the NMLS system a plus Ability to exhibit flexibility and work in a fast-paced environment is critical Ability to coordinate multiple projects simultaneously   The pay range for this position is $90,000-120,000 for base pay; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.Benefits TabaPay offers the following benefits: 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only) Employer 401K Matching Generous and Flexible PTO EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
👉🏻 Remote
👉🏻 Full time
💰 $90,000-120,000
🌐 USA, Canada

1 day ago

Content Marketing Lead
Connext Network
About EverclearEverclear (prev Connext) is the First Clearing Layer. Everclear coordinates global settlement of liquidity between chains, solving fragmentation for modular blockchains. At scale, Everclear will be able to net over 80%+ transactions, automatically routing them through the best settlement mechanisms available, drastically increasing applications' scalability and capital efficiency. Through Everclear, end-to-end chain abstraction will become possible for every chain, asset, and application.Everclear’s bridge has $2.5B+ cumulative transactions volume and $1B+ bridged TVL. We're funded by grants from the Ethereum Foundation and backed by the top VCs, including Polychain Capital, Consensys Ventures, 1kx, Pantera Capital, Hashed and others. About the TeamThe Everclear team is remote first and globally distributed, with English as primary language. We are looking for self-starters who are excited about building an industry first technology while working with talented crypto team members located all over the world!The Everclear Foundation seeks an experienced Content Marketing Lead to increase awareness, educate key audiences, and position the brand as a category leader. In this role, you will be responsible for managing and optimizing the content pipeline, producing high-quality long-form content, and ensuring consistent messaging across platforms, including the Everclear blog, email newsletter, and more.Your day-to-day will include conceptualizing, rolling out, and optimizing long-form content based on data. You’ll collaborate closely with leadership, technical teams, and creative partners to bring content to life and ensure the strategy consistently supports business objectives.The ideal candidate is a detail-oriented, growth-obsessed, creative professional who strives for excellence in everything they do. You are passionate about the power of crypto, steeped in web3 communities, and believe in the promise of abstracted blockchain technologies.Key ResponsibilitiesMulti-channel Content Strategy: Develop and execute a forward-thinking owned content strategy tailored for the web3/DeFi space, targeting both consumer and institutional audiences.Content Creation and Deployment: Ideate, create, and distribute compelling long-form content to engage different target audiences, from degens to institutional clients.Experiment and Optimize: Use content analytics and SEO tools to experiment, track performance, and iterate on content strategies based on data.Manage Emerging Channels: Proactively identify and stand up new channels to reach and engage untapped audiences.Visual Collaboration: Collaborate with designers to create eye-catching static and dynamic visuals.Amplify Ecosystem News: Work cross-functionally to amplify and curate ecosystem-related news to increase Everclear’s brand presence.What We’re Looking ForExperience: 5+ years in writing and/or content marketing, including at least 2 years in the web3/DeFi space.Content Mastery: Skilled in long-form-form content creation with the ability to write for both web3 retail (degens, traders) and enterprise/regulated audiences.Data-driven: Demonstrated expertise in using analytics tools to drive strategy and optimize performance.Adaptability: Experience working across fast-paced environments with both technical and creative teams.Deep Web3 Knowledge: Understanding and passion for crypto-native culture and the dynamics of DeFi.Collaboration and Communication: Ability to manage multiple projects, collaborate effectively under pressure, and clearly communicate the impact of content initiatives.What We Offer:- The opportunity to make your mark on a quickly growing and impactful startup!- Passionate colleagues and a very diverse, dynamic team- Ability to work anywhere you want - Competitive salary & ownership- Off-sites that bring the whole team together semi anuallyEverclear is committed to creating a diverse environment and is proud to be an equal opportunity employer. This means we continually celebrate the diverse community different individuals cultivate. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
👉🏻 Remote
👉🏻 Full time
💰 competitive salary & ownership
🌐 Spain

3 days ago

Security Support Engineer
Cyberark
Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.Job DescriptionTechnical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform. We are looking for either a junior person with strong potential or an experienced A+ team member.Technical support for customers purchasing and using Venafi products.Comfortable with office hours and able to adjust occasionally for customer convenience.Assist in the design of technical solutions for customers based on Venafi and partner products and technology.Work closely with other field teams to ensure cohesive product and services solution.Proactively communicate customer problems and record all customer interactions in our CRM system.Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.Establish and maintain effective working relationships with clients.Work effectively with QA and development to troubleshoot and resolve complex product issues.Ability to potentially travel for customer or company events.Help create and deliver product training.#LI-JA1QualificationsEnterprise level troubleshooting and Support experiencePublic Key Infrastructure (PKI) including technology, standards, and implementations.Securing Internet applications, e.g., cryptography, standards, techniques.Understanding of large network design, layout, and operations.Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArkDatabase (MS SQL/MySQL) experience, including the ability to write queries.Excellent presentation, verbal, and written communications skills.How you will stand out from the crowd:Bachelor's degree or equivalent experience.Experience using Venafi's products and encryption technologies.Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.Understanding of web application design and implementation.Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)Experience working Kubernetes, Docker, or APIsDirect security or systems management industry experience.CISSP or other security certificates a plus.Additional InformationCyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $70,000 – $140,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.
👉🏻 Remote
👉🏻 Full time
💰 $70,000 – $140,000/year, plus commissions or discretionary bonus
🌐 USA

3 days ago

Technical Engagement Manager, Drug Discovery
SandboxAQ
Ready to join the AQ era? SandboxAQ is solving challenging problems with AI + Quantum for positive impact. We partner with global leaders in government, academia, and the private sector to identify applications that would benefit from quantum-based applications to current and future commercial challenges. We engage with customers early and throughout the development process to improve market fit. Our team’s unique approach enables cross-pollination across a diverse range of fields, from physics, computer science, neuroscience, mathematics, cryptography, natural sciences and more! Our success comes from coalescing diverse talent to create an environment where experimental thinking and collaboration yield breakthrough AI + Quantum solutions. Join a culture where thought leadership, diverse talent, employee engagement, and technological impact will create the next tech uproar. We are deeply committed to education as a means to advance quantum solutions and computing initiatives. We invest in future talent through internship programs, research papers, developer tools, textbooks, educational talks/events and partnerships with universities/talent hubs to attract multi-disciplinary talent. Our hope is to inspire people from all walks of life to be prepared for the quantum era and encourage a path in STEM.Role Overview We are seeking an experienced and highly skilled Technical Engagement Manager to join our team. The Technical Engagement Manager is responsible for ensuring the overall success and quality of strategic client engagements. The Technical Engagement Manager plays a key role in enabling our client in the successful usage and value actualization of our products. In addition, they support sales of new solution engagements to ensure client retention and continued revenue growth. The Technical Engagement Manager, Drug Discovery, will facilitate a collaborative and productive working environment for both SandboxAQ and our partners while ensuring that the teams operate in accordance with the contract terms. This position will work closely with colleagues to lead engagements with senior members of the drug discovery ecosystem, including pharmaceutical companies, biotechs, academic institutions, independent software vendors, and startups. This role requires understanding of deploying emerging technologies in drug discovery and development. The Technical Engagement Manager will use domain knowledge to set milestones, delivery processes, and drive key strategic engagements with customers to drive adoption of next-generation AI/ML and quantum simulation technologies. The Technical Engagement Manager will be crucial in facilitating communication and collaboration with our client and across different teams within SandboxAQ, helping to align our internal strategies with our clients’ objectives.  Core Responsibilities Deliver against client business requirements, with a focus on drug discovery simulation and optimization projects. Manage executive level client relationships and provide team oversight with internal and external team members. Direct and oversee multiple active client engagements, demonstrating versatility in managing projects in drug discovery and development.  Manage all aspects of the client engagement including requirements alignment, scope definition, status reports, project plans, training and resource management. Share with team members your expertise in drug discovery, biotech, and biopharma partnered projects, and enforce implementation best practices. Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, risk management, issue resolution management, etc. Drive incremental revenue through client relationship building and identifying additional opportunities for SandboxAQ. About You Master's Degree (or Bachelor’s Degree with equivalent experience) in chemistry, computational chemistry/biology, biophysics, biomedical science or closely related life-sciences domain expertise. 3 years experience with Master’s Degree (or 5 years with Bachelor’s Degree) in a research or engagement management focused role. Experience in the pharmaceutical and biotech industries preferred. Experience in the drug discovery and development process is necessary with experience in program management, technology implementation, or legal support for research programs preferred. Strong written and verbal communication skills, executive level presence and experience in facilitating research projects with academic,biotech, or pharmaceutical sectors.  Experience leading deeply technical customer-facing projects in drug discovery or emerging tech such as applications leveraging AI/ML models and/or computational methods in chem/bioinformatics, and quantum chemistry simulation  Enterprise level project management experience (SOWs, contract management, risk management, staffing) preferred, demonstrating the ability to adapt to different industry requirements, including but not limited to academic, biotech, or pharmaceutical sectors. Ability to perform in a fast growing environment typical of a start-up Passion to work cross-functionally with our partners to build credibility, trust, and respect to enable strong partnership and deliver the most value The US base salary range for this full-time position is expected to be $142k - $233k per year. Our salary ranges are determined by role and level. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. This role may be eligible for annual discretionary bonuses and equity.SandboxAQ welcomes all. We are committed to creating an inclusive culture where we have zero tolerance for discrimination. We invest in our employees' personal and professional growth. Once you work with us, you can’t go back to normalcy because great breakthroughs come from great teams and we are the best in quantum technology.   We offer competitive salaries, stock options depending on employment type, generous learning opportunities, medical/dental/vision, family planning/fertility, PTO (summer and winter breaks), financial wellness resources, 401(k) plans, and more.    Equal Employment Opportunity: All qualified applicants will receive consideration regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.   Accommodations: we provide reasonable accommodations for individuals with disabilities in job application procedures for open roles. If you need such an accommodation, please let a member of our Recruiting team know.
👉🏻 Remote
👉🏻 Full time
💰 $142k - $233k per year
🌐 USA

3 days ago

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