Saas jobs in crypto and blockchain companies

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.    Key Accountabilities Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services  Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams  Form relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.   Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests  Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments.  Facilitate and lead Executive Business Reviews with customers  Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction  Identify opportunities for upsell alongside sales and account management team  Maintain up to date knowledge of logistics industry, EDI, and blockchain  Requirements & Preferred Skills Experience working with fast-growth technology company, strongly preferred  Experience working with a SaaS or platform product, strongly preferred  Knowledge of supply chain, preferred  At least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  Comfortable presenting to executive leadership and in large groups of people  Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done  Organized with a strong sense of urgency to meet deadlines  Highly customer-oriented attitude Excellent verbal and written English and German; fluency in either Italian, Spanish, French is advantageous  Some travel for key customer meetings and events  Diversity & Inclusion: At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Our Solutions Consultant will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets. You’ll create customised presentations, demos, proof of concepts, trials, respond to bids, and lead onboarding journeys. You’ll play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customer’s champion by working with internal cross-functional stakeholders. Ideally, you’ll be a strong technical generalist, able to think strategically about the business needs of Elliptic’s customers and build effective relationships internally & externally, You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth. Key Responsibilities Acting as a product and use case expert - applying a deep understanding of the challenges Elliptic’s customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptic’s solutions to those challenges Driving the discovery process, helping to uncover customers’ current pains and needs and partner with Account Execs to shape an offering that meets their needs and exceeds their expectations Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems Working with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales Working with our Global Policy Group to identify relevant local regulatory requirements for our target prospects Analysing and understanding thematic prospect and customer feedback to partner with the product and engineering teams to provide a feedback loop on new product development opportunities Creating and sharing best practices for product demos with the wider commercial teams Creatively identifying and solving integration challenges Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives Maintaining an understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations. Skills, Knowledge and Expertise Relevant professional experience in the B2B SaaS space or a complex technical market Experience working with/demoing complex technical products. Bonus points for: Experience working with compliance solutions or possess relevant knowledge/certification in compliance Experience working with and/or a demonstrable interest in crypto & blockchain Demonstrated knowledge of API and backend systems design Having worked in a startup and/or scaleup environment. Benefits Competitive salary Share Options Holiday - 25 days Private Health Insurance 401k Collaborative, flexible and friendly environment:  We understand that flexibility is the key to maintaining a healthy work-life balance, especially at the moment.  We’re working remotely right now and are carefully considering our strategy for remote working in the longer term Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event Personal training budget & LinkedIn Learning subscription.