Documentation jobs in crypto and blockchain companies

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. The Department: Platform Our Platform Organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Within Platform, the Enterprise Infrastructure team oversees the internal corporate technology that supports Gemini’s offices and employees, including hardware and software management, cloud resources, developer tools, service and user account lifecycles, and operations of our global physical locations. Our enterprise technology strategy fuels business growth through an engineering-first approach by delivering a modern, secure, and scalable foundation for seamless collaboration, efficient operations, and future-ready innovation. This vision redefines IT as a strategic driver of innovation and acceleration, rather than a support function. By emphasizing operational excellence, continuous improvement, user enablement, and strategic automation, we transform IT into a catalyst for growth and innovation. The Role: Enterprise Infrastructure Engineer (Technical Focus) As an Enterprise Infrastructure Engineer focused on engineering and automation, you will build and maintain the internal technology ecosystem that underpins Gemini’s global operations. While your responsibilities may include acting as an escalation point for complex issues originating from our support team, your primary focus will be on applying DevOps methodologies, automating repetitive tasks, and engineering innovative solutions to manage and scale our infrastructure. You will design and refine our internal tooling, develop integrations span across multiple web services, and leverage Infrastructure as Code (IaC) principles to enhance system reliability and efficiency. Your efforts will target the reduction of manual toil, ensuring that systems are stable, secure, and positioned for rapid growth. This role offers an opportunity to shape the future of our IT infrastructure by building, configuring, and evolving the platforms that keep Gemini operating smoothly and securely. The ideal candidate will thrive in the fast-paced setting of a growing organization and enjoy the variety of work that this position offers. Responsibilities: Build, maintain, and improve our internal infrastructure using DevOps methodologies, including Infrastructure as Code (e.g., Terraform) and Configuration Management tools (e.g., Ansible, SaltStack). Integrate and automate workflows across various SaaS platforms, utilizing REST APIs, OAuth flows, and scripting to eliminate repetitive manual tasks and improve system reliability. Design and implement CI/CD pipelines (e.g., GitHub Actions, Concourse CI) to ensure smooth, automated deployments and consistent application of infrastructure changes. Develop internal tools, custom scripts, and services (e.g., in Go, Python, Swift) to manage, monitor, and scale our global device fleet, including macOS and ChromeOS devices managed via MDM solutions (Jamf, Google MDM) and, where needed, Windows endpoints. Collaborate closely with the support-focused team members, serving as the escalation point for complex technical challenges, and implement automated solutions to reduce future support burdens. Engineer and maintain integrations with AWS services (e.g., EC2, S3, Cloudfront, CloudWatch) to ensure efficient, scalable, and secure cloud operations. Evaluate and adopt emerging technologies (e.g., Containerization: EKS) to further enhance system performance, resiliency, and security. Support identity management and user lifecycle tasks through Okta, Google Workspace, Active Directory, and other related IAM systems, working to automate user management at scale. Develop and maintain technical documentation, FAQs, and runbooks to ensure knowledge sharing and empower team members with clarity and confidence. Partner with cross-functional teams to identify operational pain points, drive continuous improvement initiatives, and advance Gemini’s overall technology ecosystem. Minimum Qualifications: Bachelor’s degree in a technical field or 3-4 years of experience in a DevOps-focused IT/infrastructure role. Strong experience managing macOS endpoints, including MDM platforms such as Jamf and Google MDM, and familiarity with Linux principles (systemd, shell scripting). Demonstrated experience with Infrastructure as Code tools (e.g., Terraform), and configuration management (e.g., Ansible, Puppet, Salt). Strong understanding of AWS services, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and cloud-native operations. Solid CI/CD pipeline experience (GitHub Actions, Concourse, Harness) and version control with Git/GitHub. Proficiency in scripting and programming languages (e.g., Python, Go, Swift) and working with REST APIs. Understanding of identity and access management technologies (Okta, Google Workspace) and authentication protocols (OAuth). Detail-oriented and capable of juggling multiple priorities in a dynamic environment. Excellent communication and documentation skills, with the ability to explain technical concepts to both engineering and non-engineering audiences. Proactive self-starter who can identify, plan, and implement solutions with minimal guidance. Preferred Qualifications: Experience in a startup, fintech or finance support. Understanding of SSO implementations (i.e. Okta). Experience with Linux. Strong experience with macOS. Experience managing 2500+ devices through MDM. Experience managing 1000+ user accounts. Experience with Go, Python, and Swift. Experience with Configuration Management (Ansible, Chef, Puppet or Salt). Experience creating and maintaining CI/CD pipelines. Understanding of Google Workspace management and products. Working knowledge of the Apple MDM protocol. Familiarity with AutoPKG, Munki, and other automated patch management or package distribution tools for macOS. Strong communication, teaching, and mentorship skills to elevate the capabilities of the entire team. It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $120,000 - $168,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-JS3

What are we all about? We are a team of builders and researchers on a mission to empower enterprises and developers worldwide to access and build on decentralized systems. Our expertise covers several domains: Ethereum and Starknet protocol engineering, layer-2, AI, cryptography research, protocol research, decentralized finance (DeFi), security auditing, formal verification, real-time monitoring, smart contract development, and dapps and enterprise engineering. Working to solve some of the most challenging problems in the blockchain space, we frequently collaborate with renowned companies, such as Ethereum Foundation, Starknet Foundation, Gnosis Chain, Flashbots, Forta Protocol, Lido, EigenLayer, Open Zeppelin, RISCZero, Aleph Zero, and many more. Today, we are a 350+ strong team working remotely across 66+ countries. View all our open positions here: https://www.nethermind.io/open-roles The Financial Accountant is responsible for assisting the Head of the Finance and Operations team with the day-to-day running of the finance function; Objectives: To ensure the company has accurate financial books and records that are up-to-date To ensure that the company has the right data to be able to make informed decisions To assist the Head of Finance in building a scalable, efficient, and successful finance function and team Responsibilities: Bookkeeping: Maintain accurate and up-to-date financial records by recording transactions in journals, ledgers, and accounting software. Accounts Payable: Process invoices from suppliers, verify expenses, and prepare payments in a timely manner. Accounts Receivable: Issue invoices to customers, track receivables, and follow up on overdue payments. Bank Reconciliation: Reconcile bank statements with general ledger accounts to ensure accuracy and identify discrepancies. Assisting with Month-End Close: Prepare journal entries, accruals, and prepayments to facilitate the month-end closing process. Financial Reporting: Assist in the preparation of financial statements, including profit and loss statements, balance sheets, and cash flow statements. VAT Returns: Calculate and submit Value Added Tax (VAT) returns to HM Revenue & Customs (HMRC) in compliance with regulations. Expense Management: Review employee expense reports, ensure compliance with company policies, and process reimbursements. Assisting with Audits: Provide support during internal and external audits by preparing audit schedules, gathering documentation, and addressing auditor inquiries. Ad Hoc Financial Analysis: Assist senior accountants or management with ad hoc financial analysis, budgeting, and forecasting tasks as required. Compliance: Stay updated on changes in accounting regulations and ensure compliance with UK Generally Accepted Accounting Principles (UK GAAP) or International Financial Reporting Standards (IFRS). Communication: Collaborate with colleagues in finance, as well as other departments, to address accounting-related queries and provide financial information as needed. Process Improvement: Identify opportunities to streamline accounting processes, enhance efficiency, and strengthen internal controls. Software Proficiency: Utilize accounting software (e.g., QuickBooks, Xero) and Microsoft Excel proficiently to perform tasks efficiently and accurately. Professional Development: Pursue continuous learning and development opportunities to enhance accounting knowledge and skills. Skills: Bachelor’s degree in finance or any related field with 2 years of post qualification experience Big 4 Background or equivalent Knowledge of UK tax law and HMRC Knowledge of IFRS Strong numerical skills to help drive Nethermind's financial operations and improve financial performance Ability to collaborate with all levels of management to organize, plan and achieve Nethermind’s financial goals Proficiency in financial management software (including Xero and MS Excel) Would be beneficial if you had: Experience in blockchain (especially Ethereum) or crypto industry Experience in Fintech Previous experience with in-house accounting in a start-up environment Fully remote setting work experience Knowledge of US GAAP    Disclaimer: I hereby consent to my personal information being stored and processed by Demerzel Solutions Limited (t/a Nethermind) (the “Company”) for recruitment purposes in relation to both the selected job role and any other role the Company considers me a qualified candidate for. All data storing and processing by the Company takes place in accordance with the UK GDPR. Kindly refer to our privacy policy for more details. Your consent to share personal information is entirely voluntary, and you may withdraw your consent at any time. Should you have any questions about this process, or wish to withdraw your consent please contact: [email protected] Keep up to date on what we are working on by following us on our social channels       Click here to view our Privacy Policy.

Our Founder Success Team is dedicated to helping AI x Web3 developers and entrepreneurs succeed in building transformative applications on NEAR. We believe that an exceptional developer and founder experience is the foundation of mainstream adoption. Working closely with product, engineering, marketing, and community teams, we provide the tools, resources, and support that enable AI-driven and Web3-native projects to scale from idea to venture-backed startups. Role Overview As an Ecosystem Solution Architect (AI x Web3), you will be a trusted technical mentor for developers building on NEAR, guiding them from hackathons to fully scaled AI applications. You will work directly with founders, developers, and teams, helping them architect, optimize, and integrate AI and blockchain technologies into real-world use cases. Your role goes beyond troubleshooting—you will be advising on AI-agent infrastructure, smart contract architecture, and scaling AI x Web3 applications in the NEAR ecosystem. This role requires deep blockchain and AI technical expertise, strong communication skills, and experience in developer enablement, startup incubation, or technical consulting. Key Responsibilities Developer Technical Guidance & AI x Web3 Integration Be a technical mentor for developers—helping them navigate NEAR’s AI and Web3 tooling, best practices, and smart contract design. Provide hands-on architectural guidance to founders, ensuring they can seamlessly integrate AI models, decentralized storage, and smart contracts. Support incubators, accelerators, and hackathons by leading technical deep dives, AI x Web3 integration sessions, and code reviews. Advise teams on optimizing and fine-tuning generative AI models for blockchain applications AI & Blockchain Technical Enablement Design & lead technical workshops, hackathons, and deep-dive sessions to educate developers on AI x Web3 best practices. Contribute to technical documentation, SDKs, and learning resources to enhance the AI developer experience on NEAR. Develop startup-specific technical content, including blog posts, sample code, and reference solutions, to assist founders in solving technical challenges and accelerating time-to-market. Collaborate with DevRel, engineering, and product teams to address pain points, improve developer tools, and optimize AI x Web3 integrations. Develop reference architectures and playbooks to streamline AI agent deployment on NEAR. Ecosystem Growth & Developer Success Track developer progression from hackathon participants to long-term ecosystem contributors and funded startups. Build structured support programs for high-potential AI x Web3 teams, ensuring they gain access to funding, ecosystem grants, and technical mentorship. Identify repeatable success patterns from top-performing projects and use insights to refine NEAR’s AI adoption strategy. Work closely with the Founder Success team to ensure AI builders receive the necessary technical and business support. Operational & CRM Support Maintain and analyze developer engagement data, ensuring technical support scales effectively. Track developer progression & conversion rates to optimize technical engagement strategies. Provide structured feedback to product & engineering teams to continuously improve NEAR’s AI & Web3 developer experience. Who You Are 5+ years of experience in AI, blockchain, cloud computing, or developer solutions architecture, with hands-on work in AI model deployment and Web3 integrations. Expertise in smart contracts, LLM-based AI applications, decentralized storage, and blockchain infrastructure. Experience with AI model fine-tuning, optimization, and deployment using frameworks like TensorFlow, PyTorch, JAX, Hugging Face Transformers, or similar AI-native tooling. Proficiency in Rust, TypeScript, Solidity, or similar languages relevant to Web3 and AI integration. Hands-on experience with blockchain protocols (NEAR, Ethereum, Solana, or other L1s/L2s). Prior involvement in startup incubation, accelerator programs, or venture-backed tech projects. Strong technical mentorship & communication skills—you can explain complex AI x Web3 concepts to developers at different levels. Strong public speaking, mentorship, and community-building experience. We value ECOSYSTEM-FIRST: always put the health and success of the ecosystem above any individual's interest OPENNESS: operate transparently and consistently share knowledge to build open communities PRAGMATISM OVER PERFECTION: find the right solution not the ideal solution and beat dogmatism by openly considering all ideas MAKE IT FEEL SIMPLE: strive to make the complex feel simple so the technology is accessible to all GROW CONSTANTLY: learn, improve and fail productively so the project and community are always becoming more effective NEAR is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. NEAR is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please let your recruiter know during the interview process. 

Echo Base is a private holding company pursuing special situation control investments in the digital assets space. Its global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets. Echo Base seeks to leverage operational and technical synergies across its portfolio companies to drive innovation.About The RoleEcho Base is seeking General Counsel to lead our legal team. Reporting directly to the Chief Executive Officer, you will be Echo Base's principal in-house legal advisor for all corporate matters including but not limited to governance, regulatory, strategic, transactional, litigation, labor, data, general commercial. We are seeking a highly qualified, experienced generalist attorney with a mix of in-house and advisory experience ideally from the crypto space.Key Responsibilities: Provides expert legal advice to the CEO, executive team, and board of directors on various legal issues affecting the company’s operations, transactions, and business decisions. Lead legal documentation and legal operations, instituting scalable processes for reviewing existing and new products, services, and procedures while documenting all legal proceedings. Advise and collaborate with various teams (Product, Engineering, Business, Compliance & Risk, and HR) on diverse range of issues. Stay abreast of U.S. and international laws on crypto regulation, money transmission, financial services, privacy, data security, and consumer protections.  Lead the company's legal disputes, litigation, and claims and collaborate with external counsel only when necessary and work to resolve legal matters efficiently. Lead corporate governance requirements and organize board and board committee meeting agendas and materials. Review, negotiate, and draft various contracts, M&A documentation, agreements, and legal documents related to the company’s operations, partnerships, and transactions. Conduct legal research and analysis to assess the impact of new regulations and industry developments and keep management apprised for business planning. Candidate Requirements: Have bachelors and masters degree(s) in Law or a Juris Doctor degree.  At least 12+ years of work experience preferably with prior in-house work experience in blockchain, cryptocurrency and virtual asset industry.  Strong work ethic and multi-tasking ability with aptitude in problem-solving. Excellent drafting, communication and negotiation skills and willingness to work under tight deadlines and pressure. Highly motivated and able to function successfully in a remote though highly collaborative setting.  About the companyEcho Base is a private holding company formed for the purpose of pursuing special situation control investments in the digital assets space. Our global crypto team possesses deep experience in both the scaling of new ventures and the restructuring of complex assets with asymmetric risk profiles. Through lateral acquisitions, Echo Base seeks to leverage operational and technical synergies across our portfolio companies.

Position Type: Experienced - Individual Contributor Employment Type: Full-Time Work Setup & Location:  Fully remote - Philippines Work Schedule: Flexible, Mondays - Fridays Base Salary: Php 40,000 - Php 70,000 Industry: Software Solutions (Blockchain/P2E gaming) About the Job: Join our client's team as a Senior Support Specialist and be the frontline of support for a vibrant community. You’ll be the first point of contact across multiple platforms, ensuring every support request is handled swiftly and accurately. Your role will be essential in maintaining seamless communication and a high level of customer satisfaction. If you're passionate about creating a positive support experience and ready to make an impact. Apply now! Scope & Responsibilities: Triages incoming support requests across channels (e.g. Discord, Telegram, Linear, Slack) and teams within the company.Categorizes support requests based on urgency and nature, and assigns them to appropriate teams or individuals.Tracks and monitors support tickets to ensure timely resolution and adherence to SLAs.Escalates complex issues to senior support staff or relevant departments.Documents common issues and solutions in the knowledge base.Assists in maintaining internal knowledge base articles and FAQs.Identifies recurring issues and provides feedback to improve products, services, and processes.Handles escalated and complex support cases that require in-depth knowledge and expertise.Assists in developing and implementing support processes and procedures.Contributes to the creation and maintenance of support documentation and training materials.Monitors support metrics and identifies areas for improvement.Collaborates with other departments to resolve cross-functional issues.Qualifications: 3+ years of experience in configuring and using support tools and ticketing systems, preferably Intercom (including automating workflows).Proven ability to handle difficult customer interactions and resolve complex issues.Experience in monitoring and reporting on support KPIs and SLAs.Strong ability to identify and implement support process improvements.Excellent communication and interpersonal skills.Customer-centric mindset with empathy.Ability to work independently and as part of a team.Excellent time management, organizational skills, and ability to work under pressure to meet deadlines.Possesses excellent interpersonal and communication skills. Company Profile: Our client operates in the blockchain gaming industry, focusing on play-to-earn games and the virtual asset economy. It is a decentralized autonomous organization (DAO) that invests in and supports gaming assets, allowing players to earn rewards through gameplay and community involvement. About Likha Careers: Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.Let’s create your career together!

Company BackgroundThe Luxor team has built a range of solutions for Bitcoin mining and compute power, including a globally distributed mining pool, firmware, an ASIC brokerage desk and RFQ platform, a wide variety of blockchain software, as well as Hashrate derivatives markets and tools. Our product suite is growing rapidly and as such we are looking to expand our accounting and finance team.This role will report to our Director of Finance. This is a remote role. The candidate must be based in the Americas time zone.Basic Requirements:10+ years of experience with a combination of public accounting/audit and digital asset industry.In-depth knowledge of auditing standards, compliance regulations, risk assessment methodologies, and financial management practices.Public company experience, and strong knowledge of Sarbanes-Oxley and COSO internal control frameworks.Knowledge of core IT concepts such as logical access management, cybersecurity, change management.Experience working in a rapid growth, financial services or technology company is a plus.Excellent oral and written communication skills.Proven ability to work cross functionally and adapt to change.Ability to prioritize workloads and ensure deadlines are consistently met.CPA or equivalent certification required.Responsibilities:Risk Assessment: Conduct risk assessments to identify system vulnerabilities, compliance gaps, and areas for improvement, ensuring robust protection against fraud and mismanagement.Knowledge Base: Work closely with key stakeholders, including finance, operations, and technology teams, to obtain a thorough understanding of the end-to-end business process for all key aspects of our business.Documentation: Maintain and update, as necessary, business process narratives and internal control matrices that formally document our control environment.Regulatory Compliance: Ensure adherence to relevant regulations, including SOX, providing guidance on compliance initiatives. Liaise with external auditors and regulatory agencies as necessary.Continuous Improvement: Recommend enhancements to internal controls and processes based on audit findings and industry best practices, aiding in the establishment of a robust internal audit function.Training: Conduct periodic training to promote awareness of internal controls, risk management, and compliance across the organization.At Luxor we believe that meaningful contributions can be made by anyone. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Luxor is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Luxor welcomes all.Luxor does not accept unsolicited headhunter and agency resumes. Luxor will not pay any third-party agency or company that does not have a signed agreement with Luxor.

P2P.org is the largest staking and restaking operator, with a TVL of over $8B 🔝.We are constantly focused on launching new yield products: for example, in Polkadot (adding +15-20% to APR) and Ethereum, where we offer significantly higher APR (+40%) than any other staking operator 💪We also keep an eye on exciting projects and launch new networks such as TON, Avail, Monad, and Babylon. We strongly believe in Bitcoin and the DeFi ecosystem around it, and we have a dedicated team focused on finding the best yield solutions based on Bitcoin.We work with partners like BitGo, Crypto.com, Ledger and ByBit.We are actively expanding our product line, exploring RWA, data, yield, and service products for exchanges, custodians, and banksP2P.org unites talented individuals globally ❤️Despite our distributed team, we share a passion for decentralized finance - a fairer system for all. We code, learn, create, and connect to shape finance's future 💰P2P.org boasts a strong reputation and network. We prioritize customer satisfaction and, as tech enthusiasts, develop innovative solutions that bolster our brand.Who we are searching for 🔍We are seeking a legal rockstar to join our team, armed with a law degree and a minimum of 6 years of experience 💪 You'll need to be a tech-savvy, crypto-loving, and business-savvy pro who's worked in dynamic startups or international companies 😎 You'll take charge of various legal tasks, provide strategic insights, and help streamline our legal operations.You will 🎯• Manage legal operations, including oversight of external counsel and documentation development• Conduct legal research and regulatory analysis• Implement and maintain internal compliance procedures• Handle legal matters independently and develop strategies for emerging and unregulated fields• Foster collaboration with internal and external stakeholders• Apply deep knowledge of emerging technologies, securities regulations, and associated risks• Conduct legal reviews and risk-opportunity assessments• Create and execute legal strategies to support growth while mitigating risks• Provide legal guidance on tech startup matters, including intellectual property and employment law• Research and analyze laws, practices, and regulations across US, EU, and other jurisdictions to inform strategic decisions• Oversee daily legal operations, including contracts, compliance, and corporate structuring• Lead negotiations for partnerships, investments, grants, and commercial agreements• Manage corporate documentation throughout its lifecycle—from planning to implementation• Develop and optimize legal operations processes• Collaborate with the team to improve legal operational efficiencyYou have 🧩Legal degree required (Bachelor’s or Master’s)Business education advantage - focus on international business law, English common lawAdditional plus: Securities, investment law, and GDPR knowledgeSenior level experience in IT/IP/crypto/legal and fintech 6 years at leastMust come from venture-backed startups or fast-growing international companiesUnderstanding of blockchain mechanicsFluent English6+ years of post-qualification experienceNice to Have 💡Active social media presenceConference participation experienceAt P2P.org we have a team of experts with their own unique approach and ownership culture. Together we gain experience and make dreams come true! 🌟Competitive salary level in $ (we can also pay in Crypto)Well-being programMental Health care programCompensation for education, including Foreign Language & professional growth coursesEquipment & co-working reimbursement programOverseas conferences, community immersionPositive and friendly communication cultureP2P.org is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.

Protofire is looking for a Junior specialist to join our team in a role that leans heavily on internal system administration. We recently acquired our own physical servers, and we need a dedicated professional to handle its upkeep and management. Additionally, you will be responsible for reviewing and updating documentation for several projects to ensure its up-to-date state. This work can often be a bit repetitive and detail-heavy, but it’s essential to keep our internal environment running smoothly.Beyond these core responsibilities, there will be opportunities to contribute to commercial projects and collaborate with our DevOps engineers as needed. If you’re willing to learn, we can help you develop the skills to become a full-fledged DevOps engineer. That path isn’t mandatory for this role, but for those who show initiative, we’ll gladly offer mentorship and guidance toward more advanced responsibilities in the future.Requirements - What are we looking for? Experience in Linux maintenance, monitoring, optimizations Experience managing bare metal servers - knowing general best practices Experience in sh, ash and BASH scripting Good theoretical understanding of what container is, how Docker and Docker-compose works Good theoretical understanding of how clouds are working Strong communication skills, multitasking Strong organizational skills - expertise in writing documentation, drawing diagrams, describing structures of complex environments Required English level: B1+ Nice to have (otherwise can be learned while working with us): Experience managing Proxmox bare metal servers Cloud experience - with one of three listed clouds: AWS (preferably), GCP, Azure. Understanding of high availability, scalability, resilience, app performance, and security in the cloud Any cloud certifications as a plus Terraform or some other IaC Developing automation modules, preferably with Ansible Cross-clouds, hybrid cloud integrations Blockchain, preferably understanding Blockchain Infrastructure GoLang Kubernetes Telegraf ELK stack Prometheus Grafana What You’ll Do: Maintain and Monitor Hardware: Manage our in-house physical server, ensure uptime, apply updates, and troubleshoot hardware-related issues. Oversee Internal Infrastructure: Keep essential services operational; maintain backups, security patches, and basic network configurations. Document Internal Projects: Audit existing processes and update or create documentation where it’s missing or outdated. Support Team Efforts: Pitch in on commercial or client-facing projects if/when the need arises, assisting senior DevOps engineers in tasks like containerization or monitoring setup. Growth Opportunity: Learn modern DevOps practices (e.g., cloud best practices, container orchestration, advanced monitoring stacks) as part of your professional development—if you’re interested in eventually stepping into a more DevOps-oriented role. Why Join Us: Stepping Stone for Growth: Great chance to learn new technologies and frameworks directly from experienced DevOps engineers. Mentorship: We provide guidance, resources, and support for anyone looking to grow into a more advanced position. Meaningful Work: Your tasks, though sometimes routine, keep our team’s internal projects and infrastructure on track. Collaborative Environment: Work alongside a team that values knowledge-sharing and continuous improvement. About the company

TRM Labs is a blockchain intelligence company dedicated to fighting crime and creating a safer world for billions of people. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to safeguard communities from illicit activity and global security threats. At TRM Labs, you’ll be part of a mission-driven, fast-paced environment where your work directly contributes to building a safer future. Our team combines expertise in law enforcement, data science, engineering, and financial intelligence to address complex challenges. Whether you're analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, every day brings the opportunity to make a meaningful and lasting impact. Our ability to identify, hire, and retain exceptional talent is foundational to our mission. The Talent team at TRM is made up of seasoned professionals who have experience hiring world-class Engineering, Data Science, GTM, and People teams for the most notable startups in Silicon Valley. As a Recruiter, you will help drive TRM's ability to attract, engage, and hire top talent at TRM. Your success will be measured by the velocity and quality of TRM's talent acquisition. The impact you’ll have here: Build a high-velocity recruiting engine that efficiently identifies and recruits the best talent to TRM. Manage the full recruiting lifecycle across a variety of roles and teams. Create positive candidate experiences throughout every touchpoint. Develop creative and impactful sourcing strategies that will help us find and hire a diverse and exceptional team. Continuously improve our recruiting processes and increase the efficiency of our hiring. What we’re looking for: 3+ years of recruiting experience in high-growth US-headquartered tech startups Proven experience in hiring hard-to-fill roles, with expertise in using sourcing tools, conducting market research, and developing personalized outreach strategies. Ability to analyze and interpret recruiting metrics, conversion rates, and market data, using these insights to refine strategies and provide actionable feedback to hiring managers. Quickly familiarize oneself with new roles and requirements, showcasing flexibility, curiosity, and a high tolerance for change in a fast-paced, high-growth environment. Exceptional communication skills to work effectively with hiring managers, provide regular updates, and manage expectations. Skilled at building trust and acting as a strategic partner in the hiring process. Strong persistence and a results-oriented mindset to handle challenges, follow up on passive leads, and meet ambitious outreach targets. About the Team: Our talent team is fully remote, embracing async communication and collaboration through Slack channels, thorough documentation, and proactive updates to keep work moving forward smoothly across time zones. We’re committed to structured alignment, holding weekly hiring syncs for each role, weekly team sourcing syncs, and bi-weekly team meetings to ensure everyone is on the same page and to solve challenges collectively. Driven by a dedication to our craft, we continuously refine our best practices and data quality to deliver an exceptional experience for both internal stakeholders and candidates, supported by precise, reliable reporting. As a globally distributed team, we operate across various time zones, yet most of us overlap for collaboration and meetings between 7am-12pm PST, bringing flexibility and resilience to our work routines. All team members, regardless of location, maintain at least a 4-hour overlap with PST business hours to enable real-time collaboration and drive solutions effectively across the team. Learn about TRM Speed in this position: Within 72 hours of receiving a position, you schedule the intake meeting, open the position in the ATS, post the description, design the interview process, configure the interview plan.  Within week of opening a position, you have conducted 5-10 Recruiter Screens and have conducted the first sync with the Hiring Team for calibration. Two weeks after the initial interviews, you analyze the data to identify what is and isn’t driving pass rates and conversions. You share your insights and recommendations with the hiring team to refine and optimize the search, and you continue to monitor and adjust the approach until the position is filled.   Life at TRM Labs Leadership Principles Our Leadership Principles are foundational element of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day. Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability. Master Craftsperson: We prioritize speed, high standards, and distributed ownership. Inspiring Colleague: We value humility, candor, and a one-team mindset. Build a Career  Joining TRM means being part of a mission-driven team comprised of industry leaders. At TRM, you'll experience: Purpose and Mission: Have a real-world impact, from disrupting terrorist networks to returning stolen funds. Inspiring Colleagues: Collaborate with industry leaders and learn something new daily. Personal Growth: We're not just using technology; we're inventing it and taking category-defining products to market. Work Environment Remote First: Our HQ is online. Tools like Zoom and Slack ensure seamless collaboration, but we also value in-person interactions, organizing regular meetups and offsites for team bonding. Clear communication is key in our decentralized setup. With tools like Slack, Loom, and voice notes, we document meetings and decisions, promoting transparency and efficiency. Ownership & TRM Speed: Small teams drive big goals at TRM. Every team member has significant ownership and responsibility, fostering an environment of initiative and direct impact. While there's no strict clocking in or out, we expect team members to balance personal schedules and team needs. We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach to projects emphasizes quick wins, rapid iterations, and constant feedback. Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer. Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.   Join Us We're looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM. We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.   To all recruitment agencies: TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM Labs employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

TL;DR: Agora.xyz is seeking a highly organized, customer-oriented CX Operations Generalist to drive our customer deployment and support experience. You'll work closely with our Head of CX, product/eng/design, and founder-led sales team to ensure our clients—from industry-leading DAOs to emerging projects—receive seamless and timely solutions. This role is remote and best suited for someone who thrives in a fast-paced startup, excels in project management, and is excited to help shape the future of decentralized governance.   Also, here's a 2-minute video from the hiring manager.   About Agora Agora is reimagining governance for DAOs, helping the world’s leading decentralized organizations like Optimism, ENS, and Uniswap run smoothly and make impactful decisions at scale. We provide governance tools and a platform that enable DAOs to streamline operations, propose and fund initiatives, and engage as a community. But that’s not where we stop. Our goal is to build deep collaboration tools for people who couldn’t care less about crypto so that one day (soon), your friends back home are using Agora without ever knowing we’re on Ethereum. We’re building something that the best in crypto know is valuable, and financially, Agora is as healthy as early-stage startups get. We’re not profitable because we’re continuing to grow and reinvest in the company, but we have strong revenue and have raised funding from the world’s best crypto investors. This is all enabled by our talented team of ~15+ from all across the world. Our founders (Charlie, Yitong, and Kent) have collectively co-founded a Canadian unicorn (Charlie); designed essential products at Coinbase (Yitong); and led tech, growth, marketing, product, at several of Canada’s top startups (Kent). Yitong is a prominent voice in the crypto community, having contributed to numerous crypto initiatives over several years.   About the Role The Customer Experience (CX) Operations Generalist will be responsible for overseeing the customer journey after the sale, enabling our customers to implement our platform as smoothly as possible, and ensuring that customers have an exceptional experience with Agora’s governance solutions. This role combines project management, process optimization, customer support, and influencing our product roadmap to achieve smooth launches and the best possible governance for our customers’ communities. You will work closely with our Head of CX, product, eng, and design, and act as the operational backbone for all things implementation & customer success, driving best practices and improving our overall CX operations.   What you'll be doing: Project Manage Deployments: Oversee the customer onboarding and deployment processes, coordinating between customers and internal teams to ensure timelines are met and issues are swiftly resolved. Creating and Executing Customer Success Strategies: Work together with the Head of CX to create strategies to set each customer up for success, and then executing against these strategies. Customer Communication: Serve as the main point of contact for customers, managing inquiries, clarifying complex topics, and ensuring consistent, high-quality communication. Develop & Refine SOPs: Design and improve standard operating procedures for onboarding, deployments, and customer success as the 2nd person on the CX team. Maintain Documentation: Own and update client-facing resources and documentation, including our onboarding guides and knowledge wiki to ensure customers have access to helpful, self-serve resources. Influence the product roadmap & collaborate cross-functionally: Work with product, engineering, design, sales, and marketing to gather feedback, address issues, and deliver improvements based on customer input. Design, Analyze, & Report on Metrics: Track metrics like onboarding time-to-value, customer success metrics like customer satisfaction and delegate engagement, and own deployment timelines, using insights to suggest and implement improvements. Meeting Customers: Approximately quarterly at major conferences like DevCon, ETHDenver, Token2049   What we're looking for: You are high integrity and are comfortable handling privileged information. You are organized and have a knack for keeping projects on track, and are comfortable managing multiple client engagements at once. You are able to communicate complex ideas clearly and effectively, both to customers and internal teams. You genuinely enjoy helping customers succeed and go the extra mile to make their experience great. You have an eye for efficiency and continuously seek ways to improve processes. (And as the 2nd person on the CX team, you’ll have the opportunity to influence everything that we do.) You combine metrics, customer feedback, and your own intuition to inform decisions and improve customer outcomes. You are tech savvy. Experience with web3, blockchain, crypto, or DAOs is a huge plus; at a minimum, you should be quick to adapt to new technologies and digital tools. You are smart and can grok technical concepts quicker than most. You have enough life/career experience to project confidence when speaking with influential stakeholders.   Why you might be excited about Agora & this role: You’ll be in the room with stakeholders of multi-billion dollar protocols—the most impactful people in web3. Agora stands at the forefront of web3 governance. We're at the bleeding edge and we aim to level up governance across the entire industry. We are high performers who operate with a lot of trust and autonomy. The team is ex-Coinbase, Kraken, OpenZeppelin, Ethereum Foundation, BCG, IDEO. Our engineers like andreitr.eth and frog live & breathe web3. Our co-founder Yitong is a significant contributor to the web3 community.   Why you might not be excited about us: We’re still a fairly young company (founded Oct 2022), so if you like more established companies, this role isn’t for you. Projects and priorities may shift; being comfortable operating with some ambiguity is important. Everyone on the team is extremely driven and works incredibly hard to push towards our lofty ambitions. Agora is an unabashedly pro-startup, pro-crypto organization. If that’s not your thing, this isn’t the place for you.   Additional details Please note this role is only open to candidates that are legally authorized to work where they reside. Due to the remote nature of the role, Agora does not currently sponsor candidates for visas or work authorizations/permits and does not currently support the transfer of visas or work authorizations/permits from prior employers to Agora.   Compensation This role comes with a competitive salary, stock options, you can take any PTO you need, anytime you need, and employee benefits including healthcare.   Location Agora is a remote, distributed team. This role is totally remote but will require occasional travel for IRL meetings and events. (We typically meet as a team at least 2x a year for ~3-5 days, and this role will also attend conferences (~3/yr) to meet with customers. The right candidate should be excited about this!) We are excited about candidates globally; however, please note that our team works during U.S. friendly working hours.   Equal Opportunity Employer Agora is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, and business need. We strongly encourage applications who are members of underrepresented communities to apply. #LI-Remote