CRM jobs in crypto and blockchain companies

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. We are eager to welcome a dynamic and experienced Global Senior CRM Manager to lead our customer relationship efforts on a global scale.What you will be doing: Collaborating closely with the marketing, sales, and product teams to ensure CRM strategies align with business goals. Developing and executing comprehensive CRM strategies to enhance customer engagement, loyalty, and retention globally. Analysing customer data and feedback to tailor CRM initiatives and personalize customer communication. Leveraging state-of-the-art CRM technologies and data analytics tools to drive insights and optimize campaigns. Leading and mentoring a global CRM team, fostering a culture of creativity, innovation, and excellence. Monitoring CRM trends and competitor strategies to ensure Sumsub remains a leader in customer management. Managing key stakeholder relationships within the company to advocate for customer-centric strategies. About you: Proven track record of success as a CRM Manager, preferably with global or multi-market experience. In-depth knowledge of CRM software, data analysis tools, and customer engagement platforms. A strong leader with exceptional analytical, strategic, and interpersonal skills. Passionate about utilizing technology to improve customer experiences and business outcomes. Excellent command of English, with additional languages considered a bonus. Degree in Marketing, Business Administration, or related fields is preferred. What We Offer: Competitive compensation in compliance with your professional expertise. Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. Remote first company – work from anywhere in the world. Paid vacation and sick leave. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.  

About MoonPay 🌖💸Hi, we’re MoonPay. We’re here to onboard the world to Web3.Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.What we doWe’re the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.We’re also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.But that’s not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It’s taken off in a big way, and we're working hard to continually improve it and to strive for perfection.So whatever your background, we’re sure there’s something for you here. Come help us build the future of Web3 and digital ownership.About the Opportunity ✍️In this role, you will be joining the Operations Technology team, within Product Operations. Our team works directly with product management, engineering, and policy teams on the company’s top priority initiatives. Product Operations is responsible for building strong connections with user-facing teams (e.g. customer experience, partnership), ensuring a tight product feedback loop, and coordinating high quality launches. The team is deeply rooted in customer empathy using MoonPay products and leverages data insights to help set strategy and direction.What you will do* Drive development and implementation of internal tools and processes to improve operational efficiency, in partnership with Product, Engineering, Operations, Legal, Compliance and others* Previous experience utilizing scrum methodologies to quickly and successfully develop agent-facing and customer-facing tools from 0 to 1(internal tools, CRM, Contact Center), scaling complex operational challenges* Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success measurements* Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases* Create clear and concise written proposals, communications and documentation, effectively communicating with leadership and other teams* Leverage data and acquired knowledge to drive strategic decisions across senior leadership* Ability to analyze complex support flows and provide recommendations for process, policy and product improvements* Work effectively with cross-functional teams, following established processes and contributing to team goals., being detail-oriented, and delivering results in a highly organized manner* Build partnerships and, design feedback loops, to deliver cross-functional initiativesAbout You The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization. Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our “BLOCK Values” are at the heart of everything we do - and they are…B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - KaizenMoonPay PerksEquity package 📈Unlimited holidays 🏝Paid parental leave 🍼Annual training budget 💻Home office setup allowance 🪑Monthly budget to spend on our products 💰Working in a disruptive and fast-growing industry where the possibilities are endless 🚀Freedom, autonomy and responsibility 💪Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance. Commitment To DiversityAt MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart! If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. We are looking for a Business Development Manager to join Cumberland’s blockchain product development team.  This role will drive revenue growth by finding new business opportunities and building strong relationships with potential clients. You will use your understanding of blockchain and finance to develop strategies that expand our customer base and enhance our market presence.   Responsibilities: Market and Client Development: Identify and pursue new business opportunities through market research, networking, and lead generation.  Build relationships to promote our vision and increase participation on the Canton Network Lead Generation and Outreach: Leverage market research and strategic prospecting to generate leads. Product Demonstrations: Conduct presentations and live demos highlighting our product catalog. Sales Process Management: Drive the sales cycle from lead qualification to closing, including negotiation and contract execution to meet or exceed sales targets. Customer Feedback Loop: Collect client insights and work with the product team to ensure alignment with market needs. Cross-Functional Collaboration: Partner with management team, marketing, and product teams to align strategies and achieve goals. CRM Management: Maintain detailed records of customer interactions, leads, and sales progress in Salesforce. Requirements: Proven Sales Expertise: Track record of success in software sales, particularly in blockchain or financial services. Consultative Sales Approach: Skilled at understanding client challenges and positioning solutions effectively. Technical Acumen: Familiarity with software platforms and blockchain technology. Excellent Communication Skills: Capable of engaging technical and executive audiences with clarity and confidence. Key Performance Indicators: Lead and Account Generation Revenue Growth Strong Client Engagement with high satisfaction rates Market Expansion The annual base salary range for this position is $175,000 to $225,000, depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus.  In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.   For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice. California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice. [#LI-JL]

  Who we are: At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.   We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you   What we’re looking for: We’re seeking a talented and passionate Sr Manager to join our Email Marketing Team. The Sr Manager will be the lead for email with Global Marketing for LATAM overseeing strategy, development, and execution of marketing campaigns within the region. This individual will play a key role in integrated marketing planning, editorial & creative development, and high quality execution. This role will report to our Email Marketing Director for NA, LATAM, & EEA and work closely with the Local Market Partners and other cross-functional teams. To thrive in this role, you possess excellent strategic, creative, and operational skills.   Top responsibilities: Develop integrated marketing plans for key initiatives, programs, and campaigns - bringing those efforts to life in our channels Lead email within Global Marketing for LATAM from strategy down through execution Be the global point of contact for local market partners in the LATAM region, supporting their initiatives, campaigns, and programs with integrated marketing efforts Execute campaigns with pace and quality. Be willing and able to be directly in the CRM tools at point of execution to ship the work. Own editorial and story telling for your campaigns, ensuring our in-market efforts are clear and compelling Work closely with the team & brand design to continue to elevate the quality of creative Be a culture carrier for the team. Bringing a positive attitude with a collaborative spirit   You’d be a great fit if you have the following skills: Minimum of 7 years experience in Email Marketing, CRM, Engagement Marketing or other related roles Strong leadership skills with a minimum of 3 years leading teams & developing talent Experience in crypto, with a background in trading. Experience with exchanges. Strong knowledge of CEFI & DeFi Experience with creative storytelling with the ability to develop compelling email A strong collaborator. Can work closely with teams across the organization Proficiency in Spanish is required for this position   Highlights of Perks and Benefits: Market competitive total compensation package Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents) 401K with company contribution Accrued PTO policy, company paid holidays Paid Parental Leave Employee Referral Bonus Program paid in BTC Company Donation Match More surprises when you join!  

Founded in 2019, Halborn was born to solve the always evolving slew of adversarial problems unique to the cryptocurrency industry including but not limited to breaches, social engineering, stolen private keys, and economic hacks. Halborn's clientele are the top tier of web3 native organizations, fortune 500 enterprises and gaming companies.CultureCulture is a top priority in our 100% remote organization. Halborn is a globally distributed team of 80+, looking to grow our elite team of cybersecurity professionals who value independence, learning, big challenges, and the ability to make big impacts in cutting-edge technologies. The right candidate will be offered a full-time salary and equity. Perks include unlimited vacation days, company laptops, and opportunities for travel. Health Insurance is dependent on the applicant’s country of residence but readily available.ResponsibilitiesTenaciously sourcing and securing qualified sales opportunities through prospecting and proactive outreach. Own all aspects of the  sale from aggressively prospecting and generating new business opportunities to navigating the legal review of a contractConduct well-informed and consultative meetings with client stakeholders up to the C suite level that demonstrates the value of Halborn through our innovative services and products.Develop and execute account strategies that align the company resources to maximize sales volume and revenue.Conduct deep discovery into the account’s business and link those needs to the Halborn solution.Negotiating balanced initial deal terms, renewals and expansions that profit Halborn while benefiting the client.Provide up to date and accurate monthly forecasts as well as actively update all things in Hubspot.Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cyclesSecures or maintains legal docs including MSA’s and other strategic agreements to facilitate revenue.While responsible for assigned quota, account penetration and balanced sales growth are important performance measures.Leverage team members availability, roles, and strengths and weaknesses into virtual team effectiveness.Some account management includes establishing and maintaining current customer relationships by responding to customer requests and managing/resolving customer issues.Updating, maintaining and improving our CRM (Hubspot) process and your pipeline.  Participate in marketing events such as seminars and trade shows to represent Halborn and build both brand awareness and business pipeline.Qualifications3 to 5 years demonstrated track record of winning new business in the technology space coupled with strong exposure to Web3.Some experience selling technology services to customers with blockchain, crypto or cybersecurity strongly preferred (but not required)Consistent and proven delivery of attaining revenue targets/goals and quota attainment as well as driving business growth.Extremely Well-versed in Retailer-specific marketing challenges and solutions landscapePassionate about forecast accuracy and sales hygiene. Dedicated follow up skills that allow nothing to fall through the cracks.Strong executive presence and great presentation skills along with high confidence in engaging with diverse decision makers. Prior experience selling directly to senior leaders and executives with the ability to influence.Powerful communication and interpersonal skills are critical. Highly articulate via phone, email and in person is a differentiator, along with a positive engaged approach to working collaboratively with internal and external  colleagues.Organizational agility in navigating and partnering effectively and leading cross-functional teams towards a goalInspired by working in in a constantly changing and evolving work environment where growth is non-stopHigh self awareness and emotional intelligenceWillingness to learn technical aspects of blockchain and cybersecurityAbility to travel up to 40%Bonus Points:* Multi-lingual* Preexisting rolodex of contacts in the fintech, banking or blockchain industry* Knowledgeable of the latest trends in Blockchain and DeFi* Knowledge of Cybersecurity landscape and selling infosec services or products

About the company: Our client is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. The company specializes in the sphere of B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. The company’s advanced base of ready-to-use technical solutions enables brokers to save time and money on consuming infrastructure projects and focus on enlarging their client base and increasing their revenues.The company is seeking a dynamic and results-oriented Customer Success Manager Team Lead to spearhead their customer growth and retention strategy. The ideal candidate will be a seasoned professional with a proven track record of building and leading high-performing account management teams. This role is crucial in maximizing customer lifetime value by driving product adoption, increasing trade volume, and ensuring overall customer satisfaction.ResponsibilitiesTeam Leadership and Development:• Build, develop, and mentor a high-performing team of Account managers.• Set clear performance expectations, provide regular coaching, and conduct performance reviews.• Identify training needs and develop training programs to enhance team capabilities.• Foster a collaborative and supportive team environment focused on client success.Customer Growth and Retention:• Develop and execute strategies to increase customer trade volume, product adoption, and customer lifetime value.• Lead by example in conducting value-driven discussions with key customers to identify upsell and cross-sell opportunities.• Collaborate with sales and product teams to ensure a seamless customer journey.• Monitor customer health metrics and proactively address customer needs and concerns.Customer Satisfaction and Escalation Management:• Oversee customer satisfaction levels and implement initiatives to improve customer experience.• Develop and implement effective escalation procedures to resolve customer issues promptly and professionally.• Build strong relationships with customers to become a trusted advisor.Team Performance and Efficiency:• Track key performance indicators (KPIs) for the team, including customer retention, expansion, and satisfaction metrics.• Optimize team processes and resource allocation to maximize efficiency and productivity.• Utilize CRM and other tools to effectively manage customer data and track team performance.Qualifications• Proven experience in managing and leading a customer success team in a B2B environment.•  Strong understanding of the financial services industry and trading platforms.• Excellent communication, interpersonal, and presentation skills.• Ability to build strong relationships with customers and internal stakeholders.• Strong analytical and problem-solving skills.• Proficiency in CRM and customer success management tools.• Bachelor's degree or equivalent experience. Desired Skills• Experience in the B2B SaaS industry.• Knowledge of customer success methodologies and best practices.• Experience with data analysis and reporting. What They Offer• Competitive salary and benefits package.• Opportunities for career growth and development.• Dynamic and collaborative work environment. If you are a passionate customer advocate with a proven track record of success, we encourage you to apply.