Trading jobs in crypto and blockchain companies

Client Services Agent
Zodia Custody
Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization. Core responsibilities: Direct Support End to end support for global clients Triage all incoming client enquiries Monitoring and Investigations Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. Client Onboarding Support Assist the onboarding team with KYC and information requests from third parties. Risk Management Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. Process Improvement Review and update departmental procedures, driving system and process enhancements. Operational Support Assist with various operational tasks as needed. **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. Additional Responsibilities: Platform Support Provide support across trading, operations, settlement, custody, and collateral management platforms. Digital Asset Knowledge While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable. Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction. RequirementsPersonal attributes: Team player Professional curiosity Proactivity Articulate and clear in both verbal and written communication Fluent Business English โ€“ Additional languages is preferrable as we grow our Global team Adaptable and able to work under pressure Competency 1 to 3 years in client services working in banking or large finance institutions Understanding the post trade landscape and associated services Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto Report efficiently to management and risk team in a timely manner Experience working in a distributed team with diverse culture and backgrounds Open to change and comfortable working in a fast-paced environment Self-motivated and detail-oriented individual Strong verbal and written communication skills Problem-solving and conflict-management skills Client-oriented mindset Must haves exceptional EQ for dealing with clients This role will require shift and weekend hoursBenefitsWe offer a range of fantastic benefits including: Competitive employer contribution pension scheme ESOP share scheme Private health care 30 days annual leave Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year) About the companyZodia Custody is an institution-first, FCA-regulated digital asset custodian. It was established in 2020 and combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in association with Northern Trust. At Zodia Custody, we offer crypto custody. Without compromise. We provide (financial institutions, corporations, and professional investors with), the freedom to realize the full potential of the digital asset future on their own terms.
๐Ÿ‘‰๐Ÿป Remote
๐Ÿ‘‰๐Ÿป Full time
๐ŸŒ Australia

Today

Customer Support Specialist
Bitfinex
How We Work We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you. Weโ€™re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.ย  ย  Key responsibilities Effectively handles inquiries and requests from corporate and professional tradersContinuously upgrade skill setsLead by example to demonstrate full ownership of outstanding customer serviceContribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectivesCross-team interactions You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinexโ€™s practice.Experience and a deep interest in working with Finance, Mathematics or StatisticsGood understanding of trading and derivatives marketsStrong analytical abilityExperience in customer relations, ability to handle requests and inquiries is essentialExcellent communication skills in EnglishPassionate about cryptocurrency and blockchain worldDetail-orientedSecurity and privacy focusFamiliar with Office Suites (especially Excel)
๐Ÿ‘‰๐Ÿป Remote
๐Ÿ‘‰๐Ÿป Full time
๐ŸŒ Mexico

14 days ago

Policy and Licensing Advisor
Bitfinex
Founded in 2012, Bitfinex is a digital asset trading platform offering state-of-the-art services for digital currency traders and global liquidity providers. We're on a mission to create the most innovative cryptocurrencies exchange. This is a unique opportunity, a rare window of time at the tipping point of financial evolution. Much like the early days of the internet, blockchain technology faces complex new challenges and having the best team plays a pivotal role in success. ย  Our team is fully remote and globally distributed to capture the best talent from around the world. So far our company has grown fast and stayed lean to secure its place as a leader in the space. ย  If you get excited about being in an industry that is breaking new ground and have confidence you can conquer the most challenging feats we'll encounter, we want to talk to you. Join us, and help lay the foundation for a decentralized future. ย  Position Overview Bitfinex and its affiliated entities (e.g. Tether) are searching for an organized self-starter to join our Regulatory and Licensing team. The successful candidate is someone with a deep understanding of legal and regulatory requirements pertaining to the crypto-asset industry in the Asia-Pacific (โ€œAPACโ€) region, and who is excited by the opportunity to apply their existing regulatory experience in an exciting and dynamic business environment. ย  To succeed in this role, the incumbent will continuously strive to self-develop and enhance their skill sets including understanding the Companyโ€™s products and services, blockchain technology, crypto-assets and the regulatory requirements in the APAC region. ย  You will have a focus around translating regulatory requirements in the APAC region into clear and actionable strategic recommendations, managing relationships and communications between various stakeholders both internal and external to the business. ย  You will report to the regional Lead within the Regulatory and Licensing department, and work alongside project managers and members of the wider business to execute on licensing initiatives in different parts of the globe. ย  The types of work you will be involved in include: ย  Regulatory Strategy Development: development and execution of regulatory strategies, identifying preferable market/s in the region from which to operate. Regulatory Advocacy and Collaboration: participating in regulatory agency interactions, engaging with relevant regulatory authorities, industry bodies, and policymakers to shape the regulatory landscape for crypto-asset service providers, advocating for policies that promote innovation while ensuring safety and compliance. Policy Analysis and Guidance: Provide analysis on local regulatory proposals, and advise the business on potential regulatory risks and opportunities, while driving initiatives to influence regulatory frameworks as well as monitoring for change across regulations to ensure proactive compliance. Regulatory approval process: contribute to the process of obtaining necessary license approvals in identified markets, where appropriate. Cross-functional Leadership: Collaborate with internal teams (e.g., legal, compliance, finance) to ensure alignment with regulatory requirements and to proactively address emerging regulatory challenges. Minimum of 5 years regulatory experience within the financial services or crypto-asset industry. Ability to apply knowledge of key regulatory frameworks in the MENA region both strategically and operationally and provide direction to resolve complex regulatory issues. Expertise in preparing regulatory analysis including the preparation and execution of interactions with regulatory authorities, such as regulatory consultation response submissions. Communication: Exceptional communication skills, both written and verbal, with experience in public speaking and representing companies in regulatory discussions. Must be a strong team player, and willing to be fully engaged with key stakeholders both in our company but also with our partners. Must have hands-on professional capable of working collaboratively and independently, with excellent verbal and written communication skills English speaking, Arabic is a plus. University degree ย  Working Conditions Enjoy a highly fulfilling, mission-driven culture Flexible working conditions (100% Remote) Flexible working hours Travel may be required from time to time
๐Ÿ‘‰๐Ÿป Remote
๐Ÿ‘‰๐Ÿป Full time
๐ŸŒ APAC

18 days ago

Senior Backend Developer
Tether Operations Limited
Tether, the founder of the first, largest, and most widely used stablecoin USDโ‚ฎ, is rapidly expanding into a wide range of sectors, including secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. All of these themes share and are deeply rooted in the principles of Bitcoin, which include decentralization, resilience, openness, freedom, security, and scalability. Tether stablecoins are used to power a wide variety of enterprises, including exchanges, wallets, payment processors, and financial services, by facilitating the use of reserve-backed tokens across blockchain networks. Tether stablecoins offer a global, secure, and instant means of storing, transmitting, and receiving digital tokens at a fraction of the cost of alternative traditional financial solutions. Unwavering transparency is of paramount importance and central to Tether's foundational principles. Our dynamic team operates entirely remotely, uniting talent from every corner of the globe. Our journey has been marked by rapid growth and efficient operations, firmly establishing us as pioneers within the industry. If you possess a passion for venturing into uncharted territory and believe in your ability to conquer even the most formidable challenges, we eagerly invite you to engage with us. Join our mission, and together, let's lay the groundwork for a decentralized future that reshapes industries far beyond the realm of stablecoins. As a Senior Backend Developer, you will be a part of the team that works on the development of Tether backend components New Products and Features - Tether continuously strives to create innovative new features in order to provide the most professional trading experience for customers. These are developed and deployed using agile methodologies, to ensure the user experience remains the best in the industry. Scalability - all backend services that power Tether must remain effortlessly smooth, responsive, and real-time for customers as the platform continues to scale to accommodate new user growth. Security - Security is the most important feature. The Backend Development team is responsible for building all the services and core processes with the highest security principles and standard, in order to protect the safety of the entire user base.Exceptional Node/JavaScript skillsFamiliar with microservices architectureHave actively participated in the development of a complex platformFamiliar with Peer-to-Peer technologiesGood experience in interacting with databases (MySQL, MongoDB)Ability to quickly learn new technologiesGood understanding of security practices Nice to have Experience with blockchain integrationComfortable with high-availability conceptsRuby, Rust or C++ skills are a plusOther technologies of interest: Message queues (Redis), Caches and Job Queues
๐Ÿ‘‰๐Ÿป Remote
๐Ÿ‘‰๐Ÿป Full time
๐ŸŒ Vietnam

22 days ago

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