Data analysis jobs in crypto and blockchain companies

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful and Magic Eden becomes the best and biggest DEX in Web3. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.As Magic Eden continues to shape the future of NFTs, we're on the lookout for a Marketplace Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We're seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the EVM ecosystem. This role will be primarily operate on Australian Eastern Time and will include weekend shifts. Responsibilities:Support NFT creators through the onboarding process and provide solutions for any issues.Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.Collaborate closely with other team members to drive operational initiatives with efficiency and precision.Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.Assist in developing and implementing new operational processes, policies, and procedures.Monitor user feedback and suggest improvements to elevate the user experience.Adapt to changing needs and execute additional responsibilities as required by management.Qualifications:Deep, active engagement with the NFT community (familiarity with the EVM ecosystem strongly preferred)A solid understanding of blockchain technology, and ability to troubleshoot using blockchain explorersPrevious experience in a customer-facing support role is preferredGenuine passion for helping customers and a commitment to outstanding service.Strong organizational skills and high attention to detailComfortable using software tools and online platforms; experience with databases and data analysis is a plus.Strong problem-solving and analytical skills.Adaptability to fast-paced, startup environments and a readiness to hustle.Proven ability to build strong rapport and trust within a team, fostering a cohesive and collaborative working environmentPay & Benefits:A fast-paced and collaborative environmentCompetitive compensation and equity optionsFlexible PTOWellness and work from home allowanceRemote-first companyEqual Employment Opportunities at Magic EdenMagic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   This employer participates in E-Verify.

At Magic Eden, we’re breaking down barriers to make Web3 what it should be — intuitive, accessible and of course, magical. As the #1 Bitcoin dApp and the #1 NFT marketplace, we’re leading the charge to redefine the onchain experience. Backed by top-tier investors like Sequoia, Paradigm, Electric Capital and Lightspeed Ventures, we’re building a future where trading is seamless, tokenomics are meaningful ($ME coming soon) and Magic Eden becomes the best and biggest DEX in Web3. Join our global team of passionate, scrappy and wildly talented people to help shape the next era of Web3 with us.As Magic Eden continues to shape the future of NFTs, we're on the lookout for an Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We're seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the BTC ecosystem, including ordinals and runes. This role will be primarily on Pacific Time and will include weekend shifts. Responsibilities:Support NFT creators through the onboarding process and provide solutions for any issues.Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.Collaborate closely with other team members to drive operational initiatives with efficiency and precision.Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.Assist in developing and implementing new operational processes, policies, and procedures.Monitor user feedback and suggest improvements to elevate the user experience.Adapt to changing needs and execute additional responsibilities as required by management.Qualifications:Deep, active engagement with the NFT community and the BTC ecosystem, including ordinals and runes.A solid understanding of blockchain technology, and ability to troubleshoot using blockchain explorersGenuine passion for helping customers and a commitment to outstanding service.Strong organizational skills and high attention to detail.Comfortable using software tools and online platforms; experience with databases and data analysis is a plus.Strong problem-solving and analytical skills.Adaptability to fast-paced, startup environments and a readiness to hustle.Previous experience in a customer-facing support role is preferred.Pay & Benefits:A fast-paced and collaborative environmentCompetitive compensation and equity optionsFlexible PTOComprehensive health, dental and vision plansWellness and work from home allowanceRemote-first company401k plan (in the US)The compensation for this position will vary based on geography and other factors (including years and depth of experience and expertise, and other business considerations). The base salary range for this role is $60,000 - $70,000. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.Equal Employment Opportunities at Magic EdenMagic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.This employer participates in E-Verify.

Job Responsibilities: Manage the development of new services and target new use cases using the available products as building blocks Launch initiatives in user research/community engagement for feature requests, bug reports, and general customer feedback. Create and maintain a high-level product roadmap, where you define product strategy based on employers vision and your own market research. Support the release plan of new products, updates, and features. This includes working directly with Cofounders, Dev team, Design, Marketing, and Integrations to ensure all team members are aligned on the launch requirements, timelines, and post-release monitoring. Build data analysis and monitoring dashboards to monitor adoption and retention metrics to product-specific usage which you will use to help guide the team's strategic decisions and priorities. Own the overall user education and documentation knowledge base, including tutorials and showcases. Candidate Requirements: Analytical, ability to work with data. Innovative thinking. Interest in Crypto/DeFi/Ethereum technology. High level of English. Ability to work remotely, autonomously, and take initiative. Desirable: Product management experience on technical open-source projects. Previous experience in Crypto/DeFi/Ethereum technology. A technical background, CS/Engineering/Finance degree, or relevant experience.

Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization. Core responsibilities: Direct Support End to end support for global clients Triage all incoming client enquiries Monitoring and Investigations Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. Client Onboarding Support Assist the onboarding team with KYC and information requests from third parties. Risk Management Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. Process Improvement Review and update departmental procedures, driving system and process enhancements. Operational Support Assist with various operational tasks as needed. **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. Additional Responsibilities: Platform Support Provide support across trading, operations, settlement, custody, and collateral management platforms. Digital Asset Knowledge While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable. Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction. RequirementsPersonal attributes: Team player Professional curiosity Proactivity Articulate and clear in both verbal and written communication Fluent Business English – Additional languages is preferrable as we grow our Global team Adaptable and able to work under pressure Competency 1 to 3 years in client services working in banking or large finance institutions Understanding the post trade landscape and associated services Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto Report efficiently to management and risk team in a timely manner Experience working in a distributed team with diverse culture and backgrounds Open to change and comfortable working in a fast-paced environment Self-motivated and detail-oriented individual Strong verbal and written communication skills Problem-solving and conflict-management skills Client-oriented mindset Must haves exceptional EQ for dealing with clients This role will require shift and weekend hoursBenefitsWe offer a range of fantastic benefits including: Competitive employer contribution pension scheme ESOP share scheme Private health care 30 days annual leave Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year) About the companyZodia Custody is an institution-first, FCA-regulated digital asset custodian. It was established in 2020 and combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in association with Northern Trust. At Zodia Custody, we offer crypto custody. Without compromise. We provide (financial institutions, corporations, and professional investors with), the freedom to realize the full potential of the digital asset future on their own terms.