Onboarding jobs in crypto and blockchain companies

Who We Are: Alpaca is a fast-growing series B fintech company that’s raised over $120 million in funding.Alpaca is an API-first stock and crypto platform that enables developers and businesses across the world to build trading algorithms, applications, and brokerage services.Our globally distributed team consists of developers, traders, and brokerage specialists, and is backed by a group of prominent investors and highly experienced industry angel investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Eldridge, Positive Sum, Elefund, and Y Combinator. And, of course, we are very enthusiastic about open source contributions as well as community building. The Alpaca Team: We have 150+ globally distributed (remote) team members who love to work from their favorite places in the world. We have team members based in the USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK, and more! We love candidates who have a passion for making a global difference in financial services and technology, by impacting local communities and becoming a part of our hyper-growth company. Things You Get To Do: Assist clients and broker partners by being the first point of contact on service needs and issues Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks. Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. Ensure new business paperwork is accurately and successfully submitted. Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment Ability to independently make decisions within general guidelines Basic understanding of KYC and client onboarding processes Who You Are (Must-Haves): Excited about Alpaca’s mission and what we’re building One to two years of experience in the securities industry. FINRA Series 7 license or ability to obtain within the first 3 months of employment start date Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment Must have strong written and communication skills Experience with FINRA, Federal, and SEC regulations Ability to collaborate and work effectively in a remote team environment Must possess the ability to adapt to a changing business and regulatory environment Enjoys challenges and taking ownership of new responsibilities How We Take Care of You: Competitive Salary & Stock Options Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care.  Internationally, this includes a stipend value to offset medical costs.    New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Work with awesome hard working people, super smart and cool clients and innovative partners from around the world Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Exodus is looking for a Senior People Ops Generalist that will be essential in optimizing our talent recruitment, retention, and removal processes. By focusing on the employee life cycle end to end, this person will ensure a seamless experience across onboarding, offboarding, and performance excellence. They will help maintain a high-performance culture through process management and cross-departmental collaboration. What You Will Do: Support employees by being the first People Ops point of contact. Own the employee lifecycle end to end, ensuring a white-glove employee experience. Develop and execute a seamless, high-quality onboarding experience for all new employees. Design and manage programs in collaboration with the Director of People Ops in Performance Management, Learning and Development, Employee Engagement, Retention, and Experience. Ensure the accuracy of employee data by managing employee systems and processes. Learn new tools and techniques that can then be applied to simplify, optimize, and automate work across our People team. Work with cross-functional teams to address people-related issues. Create and deliver engaging presentations, training materials, and interactive experiences. Plan and direct employee engagement efforts, which promote a high-performing, inclusive, and mission-driven culture. Maintain and optimize People Ops processes and SOPs, keeping them well-documented and up to date in HR knowledge base, Coda. Collaborate with other departments to align processes for recruiting, transfers, and promotions. Who You Are: You're exceptionally skilled at prioritizing and delivering on time. You collaborate effectively across teams and communicate clearly. You pay close attention to detail, ensuring accuracy in processes and documentation. You use data to make informed decisions that improve employee outcomes. You’re dedicated to enhancing the employee experience from onboarding to offboarding. You have experience creating and developing processes and documentation (SOP).  You have a high sense of urgency and customer focus. You’re passionate about eliminating manual steps from HR processes by automating and integrating to ensure greater operational efficiency. You have knowledge and experience supporting global, remote teams.   About Exodus Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015, and have been a distributed team since then. Our mission is to help half of the world exit the traditional financial system and move into the crypto financial system by the year 2030.  What We Offer Freedom to work wherever you want, whenever you want. Building the future. Cryptocurrencies lay the foundation to the internet of value, the next major wave in application technology and personal finance. Collaborative and feedback-driven culture. Opportunity to grow.  Fair pay, no matter where you live, along with a competitive benefits package. 100% pay in Bitcoin with a buffer to account for price changes and exchange fees.  All the tools you need to do the job.  Benefits Health: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance. If you are outside of the United States, we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents. PTO: 30 days of paid time off per year on top of a flexible schedule where you can work wherever and whenever. If you’re part-time with us, you’ll still receive 15 days of paid time off. Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that. Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver. Tax Help: Getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of. Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to make sure all of our employees know they are our priority and give back for their hard work often. Our Hiring Process To apply, we'd love to learn more about you. Please answer our application questions! Submitting a resume is optional. Our hiring process consists of several different stages.  Recruiter Interview: If we like your initial application, expect to schedule an interview with a member of our recruitment team. This interview will focus on getting to know you a bit more and will focus on explaining the culture of the company. We want to know more about why you want to join our team, how you feel about our mission and cryptocurrency now, and how it fits into your overall career plan to make sure this is the right place for you. Interview(s) with your future colleagues: We call these focus interviews, and they are a time for you to learn more about your role from someone you will closely collaborate with. It’s also a time for us to see how we align in terms of competencies and expected outcomes of the role. Interview with your future manager: This is to make sure that you are a fit for the role you are applying to and to explore your career history. In this interview, we’ll learn more about the hard and soft skills you possess to help determine if you’d be a good fit for us.Pay Transparency Notice: Salary and all other total compensation information (commission and benefits) will be discussed in detail during the hiring process.Salary Range$100,000—$150,000 USD

About TokuAt Toku,  we are a high-tech global compensation and employment platform, offering the unique capabilities of real-time tax calculations, unified global API for employment solutions, and seamless ability to process non-cash compensation such as stock or token grants. As a result, Toku has become a fundamental partner for crypto companies and their law firms for token generation events (TGE) and launches. Our newest flagship product — Token Grant Administration (TGA), a token cap table management/system of record for every token for every founder, employee, investor, went from product launch in October to billions of dollars in on-platform value. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.To learn more, check our website.About the Role Toku is looking for a Customer Success Manager focused on developing and maintaining relationships with customers. Your job is to ensure that our customers love working with Toku. The role involves solving any problems regarding payroll, employment, token grants, and immigration - globally.Our Customer Success teams are subject matter experts on managing payroll and token grants. We require every team member to have a background in payroll, either in-house or at a payroll provider/EOR. This hands-on role combines foundational expertise in payroll with customer relationship management. The ideal candidate will ensure payroll accuracy and compliance while acting as a trusted point of contact for clients and delivering excellent service and support.ResponsibilitiesAct as the first point of contact for clients, responding to payroll-related inquiries and resolving routine issues.Work with clients during the onboarding process, ensuring a smooth transition into payroll services.Help troubleshoot payroll discrepancies or errors, working with internal teams and local payroll partners to resolve issues quickly.Escalate more complex payroll or compliance issues to senior team members, ensuring timely resolution and communication with clients.Collaborate with cross-functional teams, including sales, product, and support, to ensure seamless customer experiences and address customer needs and inquiries effectively.Conduct regular check-ins with customers to assess their satisfaction, identify areas for improvement, and provide guidance on best practices.Assist in processing payroll for employees, ensuring accuracy in wage calculations, deductions, and compliance with local regulations.Coordinate with stakeholders to ensure payroll is executed correctly and complies with country-specific laws. Handle payroll submissions, including salary adjustments, bonuses, and deductions.Minimum QualificationsBachelor's degree in a relevant field or equivalent practical experience.3+ years in a payroll role either in-house or at an external payroll providerExperience in managing internal and external stakeholders, resolving problems while managing relationships.Excellent written and verbal communication skills to effectively engage and build rapport with customers.Customer-centric mindset, with a genuine passion for helping customers succeed.Strong problem-solving abilities with a focus on delivering solutions.Analytical mindset with the ability to leverage data to make informed decisions and recommendations.Self-motivate, proactive, independent worker that thrives in a fast-paced environment.Benefits and CompensationRemote-first work cultureFlexible working hoursCompetitive salaryCompetitive equityApple laptopToku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply. We strongly encourage you use Rezi.ai to vet resume quality before applying.

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible. The Department: Trust & Safety Trust & Safety at Gemini is a team dedicated to stopping bad actors, securing our user’s funds and ensuring the integrity of Gemini’s digital asset marketplace. We are a diverse group of technology and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes. The Role: Associate, Trust & Safety Gemini’s Trust & Safety team is looking for a fraud associate to contribute to Gemini’s efforts in preventing fraud. In this role, you will be responsible for investigating, responding to and ultimately preventing fraud on the Gemini platform, while ensuring our customers have a both secure and seamless experience. Gemini is looking for a passionate associate who will work directly with Gemini customers in order to investigate and resolve fraud and abuse. This includes assisting customers with scams, ATOs, onboarding issues, transaction errors, and timely account security escalations. Responsibilities: Respond to risk-related customer issues of varying levels of complexity, primarily via email. Investigate and review suspicious customers’ activities, including at Onboarding, and escalate to appropriate teams when necessary.  Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud. Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement. Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program. Cross-functional collaboration: Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements. Directly participate in and provide necessary support for special projects and initiatives as assigned. Minimum Qualifications: BA/BS in relevant field or commensurate years of experience. 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations. Great verbal, written and communication skills.  Ability to think on your feet and maintain composure in difficult and complex situations. Comfortable with making decisions in ambiguity. Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers.  A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions. This role may require an on call rotation. Preferred Qualifications: Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus. Familiarity with database querying languages such as SQL. UK, Europe, India, and other region-specific fraud knowledge is a plus. This role may require an on call rotation. It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $75,000 - $93,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-AH1

Parity is one of the world's most experienced core blockchain infrastructure companies, having built and pioneered some of the most advanced technologies in the blockchain sector. Parity was founded by Dr. Gavin Wood, co-founder and former CTO of Ethereum, the primary engineer behind the Ethereum Virtual Machine (EVM), inventor of the Solidity programming language, and primary author of the Ethereum Yellowpaper. Based in Berlin, London, and Lisbon, Parity has built clients for Ethereum, Bitcoin, and Zcash and has pioneered a completely new, next-generation blockchain protocol with Polkadot and the framework it’s built with, Substrate. Parity builds the open-source technologies needed to power an unstoppable, decentralised web—known as Web3—and helps developers and organisations implement and build upon the Web3 tech stack. With a remote-first, global team, Parity is building open-source technologies for developers and organisations to implement and build upon. Our Web3 tech stack includes Polkadot, Substrate, and Kusama. People in our collective are: Highly motivated to contribute to Parity’s mission and be part of something bigger Excited to work on projects that are groundbreaking and complex Autonomous workers that self-initiate, but also collaborate well with others Taking maximum accountability and having minimum ego at work Comfortable with chaos and adapting to the ever-changing Web3 space Continuously educating themselves about Parity and the wider ecosystem About the team: We are a small, curious, tight knit People Partner team working independently within a larger People team. We have had an exciting and transformative year setting up levelling within the organisation, revamping our compensation structure and implementing a performance review process. In 2025 we have similarly big plans and want to work on our learning & development offering, improving our onboarding & offboarding experience and making Parity a more inclusive space to work. About the position: Be a strategic partner and advisor to team leads on various people topics including employee relations, performance management, conflict resolution, compensation  Coach managers on applying best practices to drive performance and team development Own, collaborate and deliver people & culture projects such as onboarding, learning and development, and offboarding Support organisational change and engagement aligned with the company's strategic objectives. Optimise processes to improve internal team operations and the overall employee experience Collaborate with other support teams such as Finance, People Operations, Talent, Communications  and Operations About you: Excellent interpersonal and communication skills, with the ability to influence and build strong relationships at all levels. Excellent problem-solving skills  Ability to leverage data and metrics to drive data-based decision making. Experience working either as a people partner, people ops or a similar role within a people function Collaborative and motivated to work closely with other teams. Practical knowledge of employee labour laws in either one or more of these jurisdictions: Germany, UK, Switzerland or Portugal   About working for us: Competitive remuneration packages based on iterative market research, including tokens (where legally possible) “Future of work” environment that’s remote-first and self-initiating with flexible hours Team mates that are genuinely excited about their impact and projects Access to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job Becoming part of the wider ecosystem (career and networking opportunities) Team and company-wide retreats Work laptop   Those joining our collective as an employee in Germany, Portugal, and the U.K. also enjoy benefits such as health care, parental leave, PTO (28 days per year) and local team events Parity is an Equal Opportunity Employer. We welcome diversity in our global team and care about everyone in our collective feeling included and welcome.   View our Applicant Notice to see how we use your data. Is this position not quite your match? Browse our other open roles.

Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization. Core responsibilities: Direct Support End to end support for global clients Triage all incoming client enquiries Monitoring and Investigations Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. Client Onboarding Support Assist the onboarding team with KYC and information requests from third parties. Risk Management Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. Process Improvement Review and update departmental procedures, driving system and process enhancements. Operational Support Assist with various operational tasks as needed. **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. Additional Responsibilities: Platform Support Provide support across trading, operations, settlement, custody, and collateral management platforms. Digital Asset Knowledge While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable. Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction. RequirementsPersonal attributes: Team player Professional curiosity Proactivity Articulate and clear in both verbal and written communication Fluent Business English – Additional languages is preferrable as we grow our Global team Adaptable and able to work under pressure Competency 1 to 3 years in client services working in banking or large finance institutions Understanding the post trade landscape and associated services Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto Report efficiently to management and risk team in a timely manner Experience working in a distributed team with diverse culture and backgrounds Open to change and comfortable working in a fast-paced environment Self-motivated and detail-oriented individual Strong verbal and written communication skills Problem-solving and conflict-management skills Client-oriented mindset Must haves exceptional EQ for dealing with clients This role will require shift and weekend hoursBenefitsWe offer a range of fantastic benefits including: Competitive employer contribution pension scheme ESOP share scheme Private health care 30 days annual leave Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year) About the companyZodia Custody is an institution-first, FCA-regulated digital asset custodian. It was established in 2020 and combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in association with Northern Trust. At Zodia Custody, we offer crypto custody. Without compromise. We provide (financial institutions, corporations, and professional investors with), the freedom to realize the full potential of the digital asset future on their own terms.

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible. The Department: People The People Team at Gemini is more than HR — We are thought partners, business influencers, and ambassadors for Gemini's company values. Our collaborative team is composed of recruiters, business partners, and people solution specialists. As a member of the People Team, you’ll be on the ground floor of a quickly growing organization, with the opportunity to create best-in-class processes and programs that find, grow, and retain amazing talent at Gemini. The Role: Lead, People Solutions We are searching for a Lead, People Solutions who will be responsible for providing senior level support within HR/People Operations, including the full employee life-cycle, but with a focus on owning the Global Mobility and Employer of Record programs. In addition to being a point of escalation for People Solutions cases, including but not limited to: onboarding, total rewards, performance management, off-boarding and audits, you will also be responsible for owning US/International immigration, relocation of existing employees and the engagement of a global workforce through Employer of Record vendors. In this role you will develop employee facing Global Mobility policies, build Standard Operating Procedures for a variety of People Solutions processes and also own complex HR cases through our Jira ticketing system. We’re looking for someone who is proactive, thoughtful and extremely organized for this critical role on our team. Responsibilities: Develop Global Mobility policies and processes that can support the needs of a high growth business Be the main point of contact for cross functional stakeholders such as IT, Security, Benefits, Senior Leaders and HRBPs in regards to specific employee immigration and relocation cases Own the relationship with our outside immigration counsel, relocation and employer of record vendors Take responsibility for employee experience during immigration/relocation cases, ensuring they are well informed and feel supported every step of the process. Deliver successful outcomes by building supplemental materials related to visa cases, such as job descriptions, letters of support, and RFE materials Support the execution of People Solutions programs and operations including, but not limited to: onboarding, total rewards, performance management, audits and offboarding Find appropriate resolution for escalated Jira tickets and queries from the People Solutions inbox, responding within SLAs Partner closely with cross functional stakeholders and the wider People Team to support employee lifecycle programs and tasks Build out and maintain Standard Operating Procedure, documenting processes and workflows via Confluence and gDrive, proactively identify improvements and adding automation wherever possible Take ownership of operational workflows in HR systems such as Workday and ensure data integrity by organizing and maintaining employee records Participate in people projects as determined by the needs of the organization with ability to lead and manage projects within scope and timeline Minimum Qualifications: 6+ years of experience in Human Resources and/or People Operations in a fast-paced, global organization 1+ years experience of owning Global Mobility tasks such as US/International Immigration and Relocations Experience serving as the primary point of contact between the employer, immigration attorneys, and sponsored candidates/employees End-to-end project management experience with US-specific visa cases for both candidates and employees, including: H-1B cap cases & transfers, E, TN, and Green Cards Experience owning the international relocations of existing employees, partnering closely with senior leadership and HRBPs to ensure the required business outcome and positive employee experience Experience of owning Employer of Record vendors such as DEEL or Atlas, supporting internal Managers and EOR employees with contracting and setting up new global locations Experience owning complex and sensitive HR programs and operations Highly proficient Workday user and experience using Jira, or equivalent ticketing system A strong sense of urgency and pride in your work Highly responsive to teammates and employees, with clear, concise communication Demonstrated judgment and ability to deal with confidential and sensitive matters effectively Ability to identify and provide recommendations for improvements; strong desire to enhance efficiency and automate whenever possible Excellent written and verbal communication skills; comfortable communicating with senior leaders and employees on sensitive issues Demonstrated ability as a good problem solver, understands how to effectively troubleshoot and considers the wider strategic business needs Passionate about good employees experience and strong ownership of employee issues Ability to work autonomously, asking questions to gain clarity, removing roadblocks to make progress, being resourceful in finding/learning information, and identifying different options of solutions Preferred Requirements: Bachelor’s Degree in business administration, human resources or related field SHRM-CP qualified Experience using tools such as Envoy, Greenhouse, Confluence, Slack, Lattice and Docusign It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $122,000 - $152,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-MW1

Our Solutions Consultant will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets. You’ll create customised presentations, demos, proof of concepts, trials, respond to bids, and lead onboarding journeys. You’ll play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customer’s champion by working with internal cross-functional stakeholders. Ideally, you’ll be a strong technical generalist, able to think strategically about the business needs of Elliptic’s customers and build effective relationships internally & externally, You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth. Key Responsibilities Acting as a product and use case expert - applying a deep understanding of the challenges Elliptic’s customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptic’s solutions to those challenges Driving the discovery process, helping to uncover customers’ current pains and needs and partner with Account Execs to shape an offering that meets their needs and exceeds their expectations Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems Working with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales Working with our Global Policy Group to identify relevant local regulatory requirements for our target prospects Analysing and understanding thematic prospect and customer feedback to partner with the product and engineering teams to provide a feedback loop on new product development opportunities Creating and sharing best practices for product demos with the wider commercial teams Creatively identifying and solving integration challenges Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives Maintaining an understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations. Skills, Knowledge and Expertise Relevant professional experience in the B2B SaaS space or a complex technical market Experience working with/demoing complex technical products. Bonus points for: Experience working with compliance solutions or possess relevant knowledge/certification in compliance Experience working with and/or a demonstrable interest in crypto & blockchain Demonstrated knowledge of API and backend systems design Having worked in a startup and/or scaleup environment. Benefits Competitive salary Share Options Holiday - 25 days Private Health Insurance 401k Collaborative, flexible and friendly environment:  We understand that flexibility is the key to maintaining a healthy work-life balance, especially at the moment.  We’re working remotely right now and are carefully considering our strategy for remote working in the longer term Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event Personal training budget & LinkedIn Learning subscription.