Onboarding jobs in crypto and blockchain companies

Digital Asset Custody, the way it should be Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering CryptoCustody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization. Core responsibilities: Direct Support End to end support for global clients Triage all incoming client enquiries Monitoring and Investigations Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team. Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity. Provide guidance and support to analysts handling transaction monitoring and screening. Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks. Client Onboarding Support Assist the onboarding team with KYC and information requests from third parties. Risk Management Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation. Process Improvement Review and update departmental procedures, driving system and process enhancements. Operational Support Assist with various operational tasks as needed. **24/7 Coverage**: Contribute to client support in a 'follow the sun' model, with flexibility for weekend work. Additional Responsibilities: Platform Support Provide support across trading, operations, settlement, custody, and collateral management platforms. Digital Asset Knowledge While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable. Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction. RequirementsPersonal attributes: Team player Professional curiosity Proactivity Articulate and clear in both verbal and written communication Fluent Business English – Additional languages is preferrable as we grow our Global team Adaptable and able to work under pressure Competency 1 to 3 years in client services working in banking or large finance institutions Understanding the post trade landscape and associated services Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto Report efficiently to management and risk team in a timely manner Experience working in a distributed team with diverse culture and backgrounds Open to change and comfortable working in a fast-paced environment Self-motivated and detail-oriented individual Strong verbal and written communication skills Problem-solving and conflict-management skills Client-oriented mindset Must haves exceptional EQ for dealing with clients This role will require shift and weekend hoursBenefitsWe offer a range of fantastic benefits including: Competitive employer contribution pension scheme ESOP share scheme Private health care 30 days annual leave Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year) About the companyZodia Custody is an institution-first, FCA-regulated digital asset custodian. It was established in 2020 and combines the agility of a start-up with the heritage of a 167-year-old financial institution, Standard Chartered, in association with Northern Trust. At Zodia Custody, we offer crypto custody. Without compromise. We provide (financial institutions, corporations, and professional investors with), the freedom to realize the full potential of the digital asset future on their own terms.

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible. The Department: People The People Team at Gemini is more than HR — We are thought partners, business influencers, and ambassadors for Gemini's company values. Our collaborative team is composed of recruiters, business partners, and people solution specialists. As a member of the People Team, you’ll be on the ground floor of a quickly growing organization, with the opportunity to create best-in-class processes and programs that find, grow, and retain amazing talent at Gemini. The Role: Lead, People Solutions We are searching for a Lead, People Solutions who will be responsible for providing senior level support within HR/People Operations, including the full employee life-cycle, but with a focus on owning the Global Mobility and Employer of Record programs. In addition to being a point of escalation for People Solutions cases, including but not limited to: onboarding, total rewards, performance management, off-boarding and audits, you will also be responsible for owning US/International immigration, relocation of existing employees and the engagement of a global workforce through Employer of Record vendors. In this role you will develop employee facing Global Mobility policies, build Standard Operating Procedures for a variety of People Solutions processes and also own complex HR cases through our Jira ticketing system. We’re looking for someone who is proactive, thoughtful and extremely organized for this critical role on our team. Responsibilities: Develop Global Mobility policies and processes that can support the needs of a high growth business Be the main point of contact for cross functional stakeholders such as IT, Security, Benefits, Senior Leaders and HRBPs in regards to specific employee immigration and relocation cases Own the relationship with our outside immigration counsel, relocation and employer of record vendors Take responsibility for employee experience during immigration/relocation cases, ensuring they are well informed and feel supported every step of the process. Deliver successful outcomes by building supplemental materials related to visa cases, such as job descriptions, letters of support, and RFE materials Support the execution of People Solutions programs and operations including, but not limited to: onboarding, total rewards, performance management, audits and offboarding Find appropriate resolution for escalated Jira tickets and queries from the People Solutions inbox, responding within SLAs Partner closely with cross functional stakeholders and the wider People Team to support employee lifecycle programs and tasks Build out and maintain Standard Operating Procedure, documenting processes and workflows via Confluence and gDrive, proactively identify improvements and adding automation wherever possible Take ownership of operational workflows in HR systems such as Workday and ensure data integrity by organizing and maintaining employee records Participate in people projects as determined by the needs of the organization with ability to lead and manage projects within scope and timeline Minimum Qualifications: 6+ years of experience in Human Resources and/or People Operations in a fast-paced, global organization 1+ years experience of owning Global Mobility tasks such as US/International Immigration and Relocations Experience serving as the primary point of contact between the employer, immigration attorneys, and sponsored candidates/employees End-to-end project management experience with US-specific visa cases for both candidates and employees, including: H-1B cap cases & transfers, E, TN, and Green Cards Experience owning the international relocations of existing employees, partnering closely with senior leadership and HRBPs to ensure the required business outcome and positive employee experience Experience of owning Employer of Record vendors such as DEEL or Atlas, supporting internal Managers and EOR employees with contracting and setting up new global locations Experience owning complex and sensitive HR programs and operations Highly proficient Workday user and experience using Jira, or equivalent ticketing system A strong sense of urgency and pride in your work Highly responsive to teammates and employees, with clear, concise communication Demonstrated judgment and ability to deal with confidential and sensitive matters effectively Ability to identify and provide recommendations for improvements; strong desire to enhance efficiency and automate whenever possible Excellent written and verbal communication skills; comfortable communicating with senior leaders and employees on sensitive issues Demonstrated ability as a good problem solver, understands how to effectively troubleshoot and considers the wider strategic business needs Passionate about good employees experience and strong ownership of employee issues Ability to work autonomously, asking questions to gain clarity, removing roadblocks to make progress, being resourceful in finding/learning information, and identifying different options of solutions Preferred Requirements: Bachelor’s Degree in business administration, human resources or related field SHRM-CP qualified Experience using tools such as Envoy, Greenhouse, Confluence, Slack, Lattice and Docusign It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $122,000 - $152,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-MW1

Our Solutions Consultant will work closely with our Sales Managers & Account Managers to execute on the account strategy of our Enterprise customers to help us give them the best experience, minimise churn, meet our revenue goals and upsell targets. You’ll create customised presentations, demos, proof of concepts, trials, respond to bids, and lead onboarding journeys. You’ll play a pivotal role in helping us articulate our value, find gaps our competitors cannot service, and be the customer’s champion by working with internal cross-functional stakeholders. Ideally, you’ll be a strong technical generalist, able to think strategically about the business needs of Elliptic’s customers and build effective relationships internally & externally, You’ll make a big impact by identifying opportunities for Elliptic to solve complex business challenges and drive growth. Key Responsibilities Acting as a product and use case expert - applying a deep understanding of the challenges Elliptic’s customers face in identifying, preventing and investigating criminal activity in digital assets to map Elliptic’s solutions to those challenges Driving the discovery process, helping to uncover customers’ current pains and needs and partner with Account Execs to shape an offering that meets their needs and exceeds their expectations Partnering with Account Executives to drive complex, multi-stakeholder deal cycles across different customer segments to solve diverse mission-critical business problems Working with the Research team to translate analytical data and findings to sales friendly talk tracks to be used by marketing and sales Working with our Global Policy Group to identify relevant local regulatory requirements for our target prospects Analysing and understanding thematic prospect and customer feedback to partner with the product and engineering teams to provide a feedback loop on new product development opportunities Creating and sharing best practices for product demos with the wider commercial teams Creatively identifying and solving integration challenges Designing and executing implementation plans for Enterprise customers based on their individual and specific compliance and technical objectives Maintaining an understanding of our API documentation and capabilities to resolve customer queries and to manage prospect conversations. Skills, Knowledge and Expertise Relevant professional experience in the B2B SaaS space or a complex technical market Experience working with/demoing complex technical products. Bonus points for: Experience working with compliance solutions or possess relevant knowledge/certification in compliance Experience working with and/or a demonstrable interest in crypto & blockchain Demonstrated knowledge of API and backend systems design Having worked in a startup and/or scaleup environment. Benefits Competitive salary Share Options Holiday - 25 days Private Health Insurance 401k Collaborative, flexible and friendly environment:  We understand that flexibility is the key to maintaining a healthy work-life balance, especially at the moment.  We’re working remotely right now and are carefully considering our strategy for remote working in the longer term Social events, which include monthly team lunch on us, quarterly full day events and an annual company 3-day event Personal training budget & LinkedIn Learning subscription.