Account management jobs in crypto and blockchain companies

Why project44? At project44 we’re on a mission - to make supply chains work. project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce. If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.    Key Accountabilities Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services  Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams  Form relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.   Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests  Monitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments.  Facilitate and lead Executive Business Reviews with customers  Proactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction  Identify opportunities for upsell alongside sales and account management team  Maintain up to date knowledge of logistics industry, EDI, and blockchain  Requirements & Preferred Skills Experience working with fast-growth technology company, strongly preferred  Experience working with a SaaS or platform product, strongly preferred  Knowledge of supply chain, preferred  At least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  Comfortable presenting to executive leadership and in large groups of people  Ability to be strategic, but still roll up your sleeves to accomplish what needs to be done  Organized with a strong sense of urgency to meet deadlines  Highly customer-oriented attitude Excellent verbal and written English and German; fluency in either Italian, Spanish, French is advantageous  Some travel for key customer meetings and events  Diversity & Inclusion: At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! For any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

About us Founded in 2015 with the mission to protect the open economy, OpenZeppelin is the world leader in securing blockchain applications and smart contracts.  Its bedrock open source Contract Libraries are a public good and industry standard for smart contract development. OpenZeppelin’s professional expertise, unified with the Defender developer security platform, integrates through clients’ development lifecycles, so teams can plan, code, audit, deploy and operate projects faster and more safely. Please note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information. About the role: OpenZeppelin is seeking an experienced, customer-facing Technical Project Manager with a proven track record of delivering on time to join the Security Research team and take ownership of the entire security audit delivery process.  This person will work closely with other constituencies across the organization including the Sales, Marketing, Operations, and Executive Leadership teams. What you'll be doing: Own and nurture relationships with OpenZeppelin’s client base. Respond to inquiries from existing customers, ensuring client retention and satisfaction. Establish trusted relationships with each client to drive continued value from our products and services. Ensure that clients' technical needs are met and exceeded. Follow up on client interactions to identify and develop new business opportunities. Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process. Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined. Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution. Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing. Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle. Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success. Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows. You have: 5+ years of experience in Technical Project Management, Technical Program Management, Technical Account Management , Solutions Architect or similar roles. An advanced English level and great communication skills (oral and written). Passion about the blockchain space and decentralization. You have a technical background and are comfortable with reviewing code at a high-level for estimation purposes and code management tools (GitHub especially). Superb organization and project management skills with the ability to work on and manage multiple complex projects with many stakeholders at the same time. Excellent interpersonal and communication skills and a demonstrated ability to communicate with clients on both technical and non-technical topics. Advanced knowledge of project management tools and familiar with Notion, Linear and GitHub. Demonstrated experience working with professional services scheduling software. Nice to have: Technical experience with blockchain technologies, Solidity, or cybersecurity. Project management certification (PMP, Scrum Master, etc). Advanced knowledge of GitHub. PMO or other people management experience. Logistics: All positions at OpenZeppelin are 100% remote, however you must be located/able to work in the Americas or European time zones to be considered for this position. Our interview process takes place on Zoom and tends to consist of the following stages: Recruiter Call (45mins) Hiring Manager Call (45mins) PM Team Interview 60mins) Leadership Interview (30mins) Paid work test (Lasting up to 10 days) Reference checks Benefits Company in-person gatherings in different locations around the world 😎 Fully remote work 🌎 Flexible time off 🏝 Paid parental leave for primary or second caregiver 💙 One time work-from-home equipment stipend of up to $500 USD 🪑 Co-working (up to $250/month) 👩‍💻 Medical coverage Annual Learning & Development budget 🧠 Referral program Work with a global team in a fast-growing industry 🚀 At OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!  

About the company: Our client is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. The company specializes in the sphere of B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. The company’s advanced base of ready-to-use technical solutions enables brokers to save time and money on consuming infrastructure projects and focus on enlarging their client base and increasing their revenues.The company is seeking a dynamic and results-oriented Customer Success Manager Team Lead to spearhead their customer growth and retention strategy. The ideal candidate will be a seasoned professional with a proven track record of building and leading high-performing account management teams. This role is crucial in maximizing customer lifetime value by driving product adoption, increasing trade volume, and ensuring overall customer satisfaction.ResponsibilitiesTeam Leadership and Development:• Build, develop, and mentor a high-performing team of Account managers.• Set clear performance expectations, provide regular coaching, and conduct performance reviews.• Identify training needs and develop training programs to enhance team capabilities.• Foster a collaborative and supportive team environment focused on client success.Customer Growth and Retention:• Develop and execute strategies to increase customer trade volume, product adoption, and customer lifetime value.• Lead by example in conducting value-driven discussions with key customers to identify upsell and cross-sell opportunities.• Collaborate with sales and product teams to ensure a seamless customer journey.• Monitor customer health metrics and proactively address customer needs and concerns.Customer Satisfaction and Escalation Management:• Oversee customer satisfaction levels and implement initiatives to improve customer experience.• Develop and implement effective escalation procedures to resolve customer issues promptly and professionally.• Build strong relationships with customers to become a trusted advisor.Team Performance and Efficiency:• Track key performance indicators (KPIs) for the team, including customer retention, expansion, and satisfaction metrics.• Optimize team processes and resource allocation to maximize efficiency and productivity.• Utilize CRM and other tools to effectively manage customer data and track team performance.Qualifications• Proven experience in managing and leading a customer success team in a B2B environment.•  Strong understanding of the financial services industry and trading platforms.• Excellent communication, interpersonal, and presentation skills.• Ability to build strong relationships with customers and internal stakeholders.• Strong analytical and problem-solving skills.• Proficiency in CRM and customer success management tools.• Bachelor's degree or equivalent experience. Desired Skills• Experience in the B2B SaaS industry.• Knowledge of customer success methodologies and best practices.• Experience with data analysis and reporting. What They Offer• Competitive salary and benefits package.• Opportunities for career growth and development.• Dynamic and collaborative work environment. If you are a passionate customer advocate with a proven track record of success, we encourage you to apply.

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn. The Relationship Manager is a key member of the Anchorage Digital sales team. As a member of the team you are responsible for generating new revenue opportunities through cross-selling, as well as driving organic revenue by growing and protecting wallet share. In this role you are responsible for delivering Anchorage’s full suite of digital asset services and understanding the needs and opportunities of your specific client portfolio and monetizing them.Members of the sales organization at Anchorage Digital are integral to driving forward the growth and future success of the company by originating, developing, and maintaining high value client relationships, and monetizing our products and services. Members of the team are expected to drive revenue for the firm, as well as being ambassadors for the company and our industry, building Anchorage Digital’s reputation as a trusted partner.Members of the team are expected to work in a collaborative manner with their peers across the team as well as the broader organization, sharing insights, solving problems and driving new initiatives that will serve the needs of our clients and attract new customers to the platform.  Skills required include professional communication, negotiation, creative thinking and problem solving.As an RM team member you are expected to develop account plans and strategies to drive revenue growth, build and maintain a robust pipeline, and provide visibility into the opportunities using our CRM system. In addition to managing your portfolio of clients, you will also be involved in helping to drive the broader sales efforts around high net worth/family offices and crypto asset manager /VCs. Everyone is expected to become educated on all aspects of the Anchorage Digital platform and our unique value proposition, and continue to update their knowledge of our platform and developments in the industry.We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the (insert role title) role:Technical Skills:Demonstrate complete conceptual knowledge and full understanding of the Anchorage Digital platform and products with expertise in the area of high net worth/family offices and crypto asset manager /VCs.Apply analytical and problem solving skills to identify ways to leverage the Anchorage platform to solve problems for clients and demonstrate our value proposition.Resolve a wide range of client issues in creative ways, suggesting different potential approaches and adapting to dynamic circumstances.Complexity and Impact of Work:Apply judgment in evaluating deals and presenting the right course of action, which could involve restructuring pricing proposals, operational solutions, etc.Work autonomously, defining priorities to grow and protect revenue by applying creative problem solving skills with minimal supervision.Take full responsibility to drive the entire lifecycle of a deal, from origination to closure and execute deals decisively with optimal revenue outcomes for the firm.Work with clients to help them achieve their objectives and solve problems across a diverse scope of needsProactively identify new opportunities and maintain a robust pipeline with minimal intervention.Participate in the hiring process by submitting referrals, conducting interviews, meeting candidates, attending recruiting events or presenting externally.Organizational Knowledge:Stay abreast of the Anchorage strategy and actively deliver upon expanding our lead in the buy-and-hold customer base, establishing a foothold with RIAs and large asset managers, capitalizing on our strength in safe settlement, and being great at regulation without forcing it on our clientsUnderstand how the company’s priorities relate to our customer segments and product offerings, and source opportunities to drive revenue that supports the priorities of the firm.Communication and Influence:Be a role model and embody our culture pillars. Promote a positive working environment through proper listening, speaking and empathy with team members. Contribute to cross-functional projects, collaborate with our team and adjacent teams to solve problems, and assist or teach other team members.Adapt communication both internally and externally in an effective manner, explaining and convincing others the need to adapt or change processes, policies, structures, and methods to to help grow revenue efficiently.Enhance relationships and your network with senior internal and external stakeholders that impact the success of the sales team.You may be a fit for this role if you have: Institutional account management experience within digital assets, financial services and/or SaaS, with a strong track record of closing deals and hitting targets.Direct crypto industry experience and network is required, and strong technical knowledge of digital assets.Team player and collaborative approach.Strong executive presence and ability to articulate Anchorage Digital’s unique value proposition.A strong network of institutional clients (all types) and peers active in digital assets and/or fintech.Desire to work in a fast-paced, start-up environment.Although not a requirement, bonus points if you: Were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)About Anchorage Digital: Who we areThe Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in  the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy. Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives. Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.