Fraud prevention jobs in crypto and blockchain companies

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. We are eager to welcome a dynamic and experienced Global Senior CRM Manager to lead our customer relationship efforts on a global scale.What you will be doing: Collaborating closely with the marketing, sales, and product teams to ensure CRM strategies align with business goals. Developing and executing comprehensive CRM strategies to enhance customer engagement, loyalty, and retention globally. Analysing customer data and feedback to tailor CRM initiatives and personalize customer communication. Leveraging state-of-the-art CRM technologies and data analytics tools to drive insights and optimize campaigns. Leading and mentoring a global CRM team, fostering a culture of creativity, innovation, and excellence. Monitoring CRM trends and competitor strategies to ensure Sumsub remains a leader in customer management. Managing key stakeholder relationships within the company to advocate for customer-centric strategies. About you: Proven track record of success as a CRM Manager, preferably with global or multi-market experience. In-depth knowledge of CRM software, data analysis tools, and customer engagement platforms. A strong leader with exceptional analytical, strategic, and interpersonal skills. Passionate about utilizing technology to improve customer experiences and business outcomes. Excellent command of English, with additional languages considered a bonus. Degree in Marketing, Business Administration, or related fields is preferred. What We Offer: Competitive compensation in compliance with your professional expertise. Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. Remote first company – work from anywhere in the world. Paid vacation and sick leave. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.  

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Mercuryo, Bybit, Huobi, Unlimint, DiDi, Poppy and TransferGo.We are looking for a Customer Service Representative. Join Sumsub's team!Your role and tasks: Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German) Safeguard data, ensuring confidentiality and security Adherence to legal regulations and company standards Paying attention to detail and precision when carrying out tasks Continuous updating of knowledge and skills in line with industry and regulatory changes Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps About you: Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German. Good communication skills Ability to navigate a large amount of information Able to have days off during the week instead of the weekend We offer: Full-time position that requires only ~35 working hours per week, plus paid breaks Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life Performance bonuses Working with a product that matters. Our technology helps protect millions of users of online services worldwide 20 days of paid vacation leave Let’s make the online world a safer place together!We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.