Troubleshooting jobs in crypto and blockchain companies

Revolutionizing Islamic Finance with Blockchain Technology Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology? Look no further than CAIZ – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN. At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior. Our native coin, CAIZcoin, that fuels the CAIZblockchain. With CAIZcoin, you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets. We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure. WHY TO JOIN CAIZ? Innovative & Purpose-Driven: At CAIZ, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance. Ethical Impact: As part of CAIZ, you'll be working in an Organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect. Growth & Learning Opportunities: At CAIZ, we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions. Global Vision, Local Impact: CAIZ is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape. Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future. Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of CAIZ, you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space. Tasks We are hiring a Customer Support Specialist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels. Key Responsibilities: Customer Assistance: Provide timely, courteous, and effective support to customers via phone, email, live chat, or social media channels. Issue Resolution: Diagnose and resolve customer complaints and technical issues, ensuring a high level of customer satisfaction. Product Knowledge: Maintain a deep understanding of our products/services and provide accurate, detailed information to customers. Ticket Management: Manage support tickets from creation through to resolution, ensuring each inquiry is documented, prioritized, and followed up on. Troubleshooting: Identify customer problems and provide clear, step-by-step solutions or direct them to appropriate resources or departments. Customer Feedback: Gather feedback from customers and relay important information to the relevant departments for product/service improvement. Escalation: Escalate complex or unresolved issues to the appropriate higher-level support or technical teams. Knowledge Base Maintenance: Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product/service updates. Provide accurate, valid, and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Experience: Experience: Minimum of 5 years of experience in customer support or a similar role (experience in Financial Industry is a plus). Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain Communication Skills: Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Should be Fluent in English. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to identify problems and provide appropriate solutions. Tech-Savvy: Proficient with customer service software CRM systems, and Microsoft Office Suite. Knowledge of Finance is a plus. Customer-Centric: A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure. Team Player: Ability to work well within a team, collaborate with other departments, and share knowledge to enhance customer service processes. Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar Benefits BENEFITS AT CAIZ : Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication. Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad. Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance. Relocation Assistance: We provide relocation support for employees moving to new locations. Professional Development: Opportunities for training, certifications, and career growth. Employee Recognition: Programs to celebrate and reward your achievements and contributions. Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters. Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees. Don't miss this opportunity – apply now and be part of the CAIZ revolution.About the companyCAIZ is THE FIRST ISLAMIC ECOSYSTEM BUILD ON BLOCKCHAIN: The mission is to create a Fiqh compliant financial ecosystem that provides our community fair and easy access to ethical financial products and services that give them the tools to build a strong financial future and engage in long term economically beneficial behaviour. CAIZcoin is the native coin that can be used on the CAIZblockchain to make payments, store value and to interact with the ethical financial products that will be built. The CAIZapp serves as the centerpiece of the extensive CAIZecosystem. With the App, you can maintain complete control over your digital assets and access all the features of the ecosystem.

About us: BVNK provides modern payment infrastructure for businesses. We unify banks and blockchains in a single platform. With BVNK, businesses can send and receive stablecoin payments, convert between currencies, and add stablecoin payments to their checkout. Using our flexible platform, and robust global licensing and compliance expertise, innovators can launch new payment products quickly and compliantly. We are a diverse team spread across the UK, Europe, South Africa, the US, and APAC, with a shared belief that all payment flows will interact with crypto in the coming decade, and BVNK will be at the forefront of this transformation of the financial system. We have raised $50M in Series B funding from top investors including Haun Ventures, Tiger Global, and Coinbase Ventures, and we're looking for smart, ambitious people to help us build the next generation of payments. We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024. Location: We offer a Hybrid/Remote working policy which allows us to hire across EMEA.   About The Role: The role will be reporting to our VP of Operations, Sarah Down. You will provide operational SME knowledge to ensure our systems are continuously working to a high standard and that new product offerings and enhancements are fully tested before being made available to our clients. Key Responsibilities: Serve as and maintain expert-level SME knowledge on treasury management and digital assets, ensuring compliance with regulatory requirements and implementing best practices to secure digital and fiat assets while optimising treasury and financial processes. Support: Project requirement specifications Production environment testing for happy and unhappy path scenarios Create and own: Operational requirements and impact assessments Test plans, execution of production testing, and clear documentation of results Go live checklists and sign off Pilot and roll-out plan timelines Continuous improvement backlogs - tracking system/process improvements and prioritising accordingly with Product Work closely with: Product and Tech Teams to schedule testing to ensure efficient feedback loops on any issues discovered - support operationally on potential solutions Operations to ensure projects go live seamlessly - creating handover documentation/guides and running demos Identify and raise any blockers, risks, or issues on new projects - assisting with troubleshooting and resolution alongside Product and Tech to VP Operations Continuously grow knowledge around how operations works and how new projects are managed, built, and delivered cross-functionally. Run operational retrospectives after go live to improve efficiencies and share learnings Be aware of potential compromises between speed and quality Manage communications between relevant teams to ensure the correct people have the information they need to remain collaborative and thus maintain healthy team dynamics What we need from you: 2+ years of experience working in a regulated payment business is essential Strong financial acumen, commercial awareness, analytical skills, and the ability to display both a methodical and analytical approach to resolving problems Change management skills - experience with/heavily involved with high-level process change Exceptional leadership, combined with highly tuned interpersonal, influencing, and communication skills Excellent stakeholder leadership skills both internally and externally; senior-level influencing, relationship management, and consulting Ability to multitask multiple initiatives and own workload on both short and long-term initiatives We Offer: A fair and competitive salary at every stage of your career. Meaningful ownership in the business through our employee option scheme. Flexible working hours, with remote working at its heart. A flexible approach to holidays.  Opportunities to travel to our offices around the world. A culture built on passionate growth-minded people. At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. Responsibilities Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross-functional teams. Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product-related issues. Contribute to improving client support processes and delivering a 5-star service across all touchpoints. Build long-term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem-solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast-paced environment. Empathy, patience, and a client-focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Preferred Skills/Qualifications Prior experience in client-facing roles or customer support. Bachelor’s degree in business or equivalent experience. A positive attitude and flexibility to adapt to evolving business needs. Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency!About the companyCaleb and Brown is the world’s leading cryptocurrency brokerage, providing a professional service by which our clients can safely buy, sell and swap cryptocurrencies through their very own personal broker. Founded by a small team of crypto experts in 2016, we have grown to a team of 50 staff with a head office located in Melbourne, serving 21,000 clients across 100+ countries through a personalised broker.By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world via a personalised service model to ensure our customers are getting the right assistance in their cryptocurrency investment strategy.A recent report by EY predicted that by 2030, cryptocurrencies and related digital assets could employ 205,000 people in Australia, 17 times the existing workforce. Here's your chance to get in early!—Caleb and Brown is committed to a diverse and inclusive workplace. Caleb and Brown is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Make your positive impact on the future of gaming As the gaming industry undergoes rapid transformation, from the rise of free-to-play to the emergence of play-to-earn games and GameFi, Nyan Heroes stands at the vanguard of this revolution. With a focus on crafting a AAA multiplayer shooter set to launch its alpha in late 2024, we're committed to pushing the envelope. By harnessing the power of blockchain technology, Nyan Heroes aims to involve and empower players equitably in all aspects of the game and its economy. Our mission is to set the gold standard for fair, sustainable game development in the GameFi space, leading the industry's advancement technologically, ethically, and inspirationally.   About the role:We are seeking to hire a Data Analyst who shall help create and define the vision for product-wide analysis and interpretation of data to discover compelling and actionable business insights. They will create efficient and effective queries that provide timely and accurate reports resulting in maximising databases with a view to current and future scaling. In addition, they will collaborate with cross-discipline teams from marketing, design, production, engineering and our creative director, delivering insightful, recommendations that result in effective business action plans, guided by senior leadership.   What you’ll be doing:  Data Pipeline Development: Design, build, and maintain scalable data pipelines to collect, process, and store data from various sources. Ensure pipelines are optimised for performance and cost-effectiveness. Data Integration: Integrate diverse data sources (e.g., APIs, databases, streaming platforms) into unified data systems. Implement data transformation and cleansing processes. Data Infrastructure Management: Set up and manage databases, data warehouses, and data lakes. Optimise storage solutions for scalability and efficiency. Performance and Quality Assurance: Monitor and improve the reliability, efficiency, and quality of data systems. Implement data validation and error-handling processes to ensure data accuracy. Collaboration and Support: Work with data scientists, analysts, and business teams to understand data requirements. Provide support for data-related issues and troubleshooting. Security and Compliance: Ensure data systems comply with relevant data privacy and security regulations. Implement access controls and encryption to protect sensitive data. About you: 5+ years’ experience as a Data Analyst/Data Scientist, or Business/Product Analyst within the games industry Experience supporting a live service game, from development planning to delivery of content and features post-launch At least 1 shipped AAA game on console, or PC. Professional experience with Elasticsearch scripted queries Professional experience with Azure Analytics/Data and queries Experience with Hadoop and modern descendants. Professionally skilled in SQL and traditional structured databases Proficiency in Python or similar scripting tools to aggregate, normalize and filter large datasets A/B Testing: experience in conducting controlled experiments to test the effectiveness of different marketing strategies or content and optimize them. Ability to collect, interpret, and analyse data to gain insights into consumer behaviour, trends, and campaign performance. Comfortable with and confident in traversing unexplored game design territory, helping refine ideas into shippable features           Nice to have: Experience with first, or third-person shooters is desirable   FAQs Location: From anywhere in the world. We are globally remote.Equity/tokens available: YesStart date: ASAP   The Studio We are a well-funded gaming studio seeking talented, motivated team members to help build an industry-defining title on PC from the ground up. We are gamers ourselves and believe in allowing talented people to express their own creative freedom. We are looking for many experienced industry heroes to help build and craft an AAA-rated game with a unique innovative twist on the standard formula. We currently have more than 30 talented Nyan members across the world with two-thirds of our team coming from AAA-rated gaming studios and titles. In addition to reshaping the future of gaming, we are committed to creating the top gaming studio culture founded on kindness and our love of cats! Nyan Heroes has already donated $250,000 from its first NFT sale towards our mission of saving 1 billion cats.

ABOUT US HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as  the most socially impactful startup operating in Africa, where we initially started our work. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS). We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.   ABOUT THE ROLE  As the Senior AWS Support Engineer, you will lead the design, implementation, and management of scalable and secure AWS  solutions. The role involves deploying cloud-based systems, optimising performance, and ensuring reliability while adhering to best practices and security standards. You will manage infrastructure as code, automate processes, and maintain high availability of services. Collaborating with cross-functional teams, you'll design and implement solutions meeting business requirements. RESPONSIBILITIES: Design, deploy, and maintain the AWS infrastructure to support the organisation's applications and services.  Implement and manage security measures to protect the AWS environment.  Monitor system performance and troubleshoot issues to ensure optimal performance and availability.  Create and maintain documentation related to AWS infrastructure architecture, processes, and procedures.  Participate in capacity planning and scalability efforts to meet business demands.  Collaborate with development teams to optimise application performance on the AWS platform. Stay up-to-date with industry trends and best practices in AWS infrastructure and cloud technologies. Support the wider organisation in installing, configuring and maintaining our business tools like Nutshell, MessageBird, Zendesk  Develop and maintain backend systems and APIs to support our applications. Write and review code, ensuring high standards in coding and programming practices. Integrate infrastructure solutions with backend services for seamless operations. KNOWLEDGE AND SKILLS:  In-depth knowledge of AWS services and infrastructure architecture.  Proficiency in scripting languages and infrastructure-as-code tools.  Strong understanding of network concepts and protocols.  Good understanding of  CI/CD pipelines and related tools.  Knowledge of GitHub or other similar code repositories is an advantage Experience with security measures and best practices in AWS.  Ability to work independently and collaboratively in a team environment.  Excellent problem-solving, debugging and troubleshooting skills.  Strong attention to detail and organisational abilities. Proficient in coding and backend development, with experience in languages like Python, Java, or Node.js. Experience in Identity and Access Management concepts and technologies to secure production and corporate access, such as: AAA frameworks, SSO, and security best practices related to identity. Experience configuring and troubleshooting federated identity solutions, including knowledge of concepts such as SAML, OIDC, RBAC, ABAC. Understanding of cryptography concepts (encryption types, modes of encryption, algorithms), underlying architecture that enables secure communication between users and servers (Digital certificates, Public Key Infrastructure). REQUIREMENTS Minimum Minimum of 2 years of experience in AWS Secops or a similar role. Strong knowledge of AWS services, including EC2, S3, RDS, VPC, EBS, CloudWatch, CloudTrail & AWS Backup and IAM.  Proficient in scripting languages such as Python, PowerShell, or Bash.  Experience with infrastructure-as-code tools like CloudFormation or Terraform.  Understanding of networking concepts and protocols.  Familiarity with security monitoring and reporting technologies, including secure-cloud configuration tools (i.e. CloudTrail, AWS Config, etc.) and monitoring/reporting tools (GuardDuty, Security Hub, etc.). Ability to troubleshoot and resolve infrastructure-related issues.  Excellent communication and collaboration skills.  Strong problem-solving and analytical abilities. Preferred  A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not essential.  AWS certifications, such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.  Strong in Ubuntu or other Linux technologies Experience with containerization technologies like Docker and Kubernetes.  Knowledge of other cloud platforms, such as Azure or Google Cloud Knowledge of security and compliance standards (such as Common Vulnerabilities and Exposures (CVE) or Center for Internet Security (CIS) Benchmarks), Hardware Security Modules (HSM), safeguarding sensitive data and implementing security best practices. One or more security-related certifications, such as AWS Certified Security - Specialty, CISSP, CEH, CISA, CISM, Security+, OSCP, etc..   WORKING CONDITIONS Due to the seniority of this role, work outside of standard hours and times may be required. BENEFITS Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps. Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies. Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.   OUR VALUES We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.

Welcome to Playmate, your trusted partner in creating stunning, functional, and user-friendly websites that drive results. With a passion for innovation and a commitment to excellence, we are here to transform your online presence and help you achieve your digital goals.The RoleYou Will Be Responsible For Writing well-designed, testable and efficient code. Gathering and evaluating user feedback. Working as a part of a dynamic team to deliver winning products. Providing code documentation and other inputs to technical documents. Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review. Troubleshooting and debugging to optimise performance. Leading the design, creation, and implementation of a suite of software. Building a strong blockchain product offering. Ideal Profile You possess a Degree/Diploma in Computer Science, Engineering or related field. You have at least 3 year experience, ideally within a Software Architect or Software Engineer role. You have working knowledge of Web3, Solidity, Smart contract, Crypto and Ethereum You are highly goal driven and work well in fast paced environments You possess strong analytical skills and are comfortable dealing with numerical data You are a self-starter and demonstrate a high level of resilience What's on Offer? Work alongside & learn from best in class talent Flexible working options Attractive salary & benefits   The interview process     Coding test. Meet with CTO Final interview.     Salary     First 3 months: 12k - 16k USD 3+ months: 16k - 20k USD