Intercom jobs in crypto and blockchain companies

Position Type: Experienced - Individual Contributor Employment Type: Full-Time Work Setup & Location:  Fully remote - Philippines Work Schedule: Flexible, Mondays - Fridays Base Salary: Php 40,000 - Php 70,000 Industry: Software Solutions (Blockchain/P2E gaming) About the Job: Join our client's team as a Senior Support Specialist and be the frontline of support for a vibrant community. You’ll be the first point of contact across multiple platforms, ensuring every support request is handled swiftly and accurately. Your role will be essential in maintaining seamless communication and a high level of customer satisfaction. If you're passionate about creating a positive support experience and ready to make an impact. Apply now! Scope & Responsibilities: Triages incoming support requests across channels (e.g. Discord, Telegram, Linear, Slack) and teams within the company.Categorizes support requests based on urgency and nature, and assigns them to appropriate teams or individuals.Tracks and monitors support tickets to ensure timely resolution and adherence to SLAs.Escalates complex issues to senior support staff or relevant departments.Documents common issues and solutions in the knowledge base.Assists in maintaining internal knowledge base articles and FAQs.Identifies recurring issues and provides feedback to improve products, services, and processes.Handles escalated and complex support cases that require in-depth knowledge and expertise.Assists in developing and implementing support processes and procedures.Contributes to the creation and maintenance of support documentation and training materials.Monitors support metrics and identifies areas for improvement.Collaborates with other departments to resolve cross-functional issues.Qualifications: 3+ years of experience in configuring and using support tools and ticketing systems, preferably Intercom (including automating workflows).Proven ability to handle difficult customer interactions and resolve complex issues.Experience in monitoring and reporting on support KPIs and SLAs.Strong ability to identify and implement support process improvements.Excellent communication and interpersonal skills.Customer-centric mindset with empathy.Ability to work independently and as part of a team.Excellent time management, organizational skills, and ability to work under pressure to meet deadlines.Possesses excellent interpersonal and communication skills. Company Profile: Our client operates in the blockchain gaming industry, focusing on play-to-earn games and the virtual asset economy. It is a decentralized autonomous organization (DAO) that invests in and supports gaming assets, allowing players to earn rewards through gameplay and community involvement. About Likha Careers: Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.Let’s create your career together!

Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. Responsibilities Provide prompt, friendly, and professional support via chat, phone, and email channels. Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. Monitor and facilitate client transactions to ensure a seamless experience. Handle and resolve unique or complex client cases in collaboration with cross-functional teams. Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. Triage internal support tickets and contribute to debugging product-related issues. Contribute to improving client support processes and delivering a 5-star service across all touchpoints. Build long-term relationships with clients, fostering trust and satisfaction. Requirements Excellent communication skills in written and verbal English. Strong problem-solving and analytical skills with attention to detail. Ability to multitask and thrive in a fast-paced environment. Empathy, patience, and a client-focused mindset. Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory. Preferred Skills/Qualifications Prior experience in client-facing roles or customer support. Bachelor’s degree in business or equivalent experience. A positive attitude and flexibility to adapt to evolving business needs. Join us at Caleb & Brown and play a key role in shaping the future of cryptocurrency!About the companyCaleb and Brown is the world’s leading cryptocurrency brokerage, providing a professional service by which our clients can safely buy, sell and swap cryptocurrencies through their very own personal broker. Founded by a small team of crypto experts in 2016, we have grown to a team of 50 staff with a head office located in Melbourne, serving 21,000 clients across 100+ countries through a personalised broker.By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world via a personalised service model to ensure our customers are getting the right assistance in their cryptocurrency investment strategy.A recent report by EY predicted that by 2030, cryptocurrencies and related digital assets could employ 205,000 people in Australia, 17 times the existing workforce. Here's your chance to get in early!—Caleb and Brown is committed to a diverse and inclusive workplace. Caleb and Brown is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.