Technical support jobs in crypto and blockchain companies

About DuneDune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance. We’re a team of ~50 employees,  working together across Europe and eastern US timezones 🌍️. We believe in our mission, and in building a powerful, open product that allows individuals and communities to do deep research into important ecosystems like Bitcoin, Ethereum, Solana, and many more. We’re backed by some of the world's best investors. In February 2022, we announced our Series B funding round led by Coatue and Union Square Ventures, an important milestone that allowed us to double down on our mission. We’re using the funds to educate, reward and empower a new generation of onchain analysts aka Wizards 🧙‍♀️If you want to have one of the highest impact jobs on the planet, come join our wonderful team of Galaxy brains.Learn more about us:The Dune ManifestoDune's VisionValues and working at DuneMeet the teamRole OverviewWe are seeking a Customer Support Specialist to provide world-class technical assistance and support to Dune’s paid users and customers. This is a fast-paced role where you’ll be bombarded with inquiries across multiple channels, requiring a calm and structured approach to problem-solving. The ideal candidate has strong customer empathy, a natural curiosity to investigate issues, and thrives in a challenging, dynamic environment.This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST). Applications from other time zones will not be considered.Key ResponsibilitiesTroubleshoot and resolve technical issues for paid users across high-traffic support channels (Discord, Telegram, Zendesk).Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolutions.Collaborate with Product and Engineering to escalate problems and ensure user needs are addressed effectively.Develop and refine support documentation, FAQs, and user guides to empower users and streamline support.Minimum Requirements2+ years of experience in customer support, technical support, or similar roles.Experience with crypto data, ideally with hands-on use of Dune or building dashboards in the past.A proven ability to stay organized and thrive under pressure in a fast-paced, multi-channel support environment.Strong investigative skills and a problem-solving mindset, with the curiosity to dive into technical issues.Excellent communication skills, with an empathetic approach to helping users navigate challenges.Based in the US East Coast (EST) or Europe West (GMT or CEST).Perks and BenefitsA competitive salary and equity package 🚀. Both salary and equity is top 25% of companies in the spaceOur employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window🏖 5 weeks PTO + local public holidays (that can be swapped to suit you)🧑‍💻 A fully remote-first approach within a distributed team with flexible working hours; you structure your own day Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!Good health is important, so we offer private medical insurance, dental & vision as standard 🩺We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary caregivers and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) scheduleQuarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹and Athens 🇬🇷).On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days.An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk.Work with some of the best people you’ll ever get to meet!And of course, you get some awesome Dune swag! ✌️😎------------------------------------------------------------------------------------------We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible. The Department: Customer Support (Technical Exchange Services) The Role: Application Support Engineer This position is full-time, and will report to the Lead of Trading Exchange Services. Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. This is an opportunity to enter on the ground floor of a rapidly growing organization where you will have the ability to shape the future of providing technical support to our growing customer base. You will be at the forefront of providing support to Gemini’s customer base and will work closely with our engineering teams on the continuous improvement of the Gemini platform. You are customer focused and have a track record of being an application support expert within the Financial Technology space. Building and configuring internal operational tools is something that you enjoy and excel in. You will leverage your experience to help Gemini bridge the gap between traditional Financial Service platforms and our world class digital asset exchange. Responsibilities: Provide technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs, network connectivity, and application support Investigate and precisely communicate application issue referencing appropriate logs to Gemini development teams Gather requirements from clients and write up specifications for features Maintain and deploy API documentation, accounting for relevant engineering changes for all Gemini APIs Assist Retail support teams with operational tools to help the overall Support service at Gemini Clearly articulate issues to customers in a way that instills confidence and reliability Assist in the on-boarding and certification process of FIX and Web API customers Provide second level support to sales and business development teams Create and customize operational and monitoring tools to facilitate customer support operations Minimum Qualifications: BA/BS degree in technical or engineering concentration 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider Deep understanding of FIX protocol and underlying network connectivity approaches Working knowledge of SQL databases and writing well-formed queries Excellent communication skills, both written and verbal Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance Working knowledge of Python or other scripting languages Preferred Qualifications: Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts) Highly skilled in identifying and solving FIX application issues Extensive project management experience, a PMP certification or equivalent Experience with Splunk, Looker, ZenDesk, Grafana It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $120,000 - $150,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-AA1

About Us:   In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.   As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.  Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake.  Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.    Job Description:  At Fortanix, we are redefining cloud security. Our software platform enables customers to build and run applications more securely than ever before.  We are seeking a highly skilled, customer focused and hands-on technical professional to lead and manage a high-performing global technical support team at Fortanix. This role is crucial in ensuring our customers receive world-class technical support and seamless product integration. You will manage a global team of Product Support Engineers and work closely with other departments, including Customer Success Managers, Engineering, and Product, to drive customer satisfaction and operational excellence. This pivotal role involves ensuring 24x7 customer support, driving efficient issue resolution, and mentoring the team to consistently deliver exceptional service.   Key Responsibilities:  People Management: Lead, mentor, and grow a team of skilled support engineers, fostering a culture of excellence and collaboration.  Technical Expertise: Provide hands-on technical guidance in troubleshooting, automation, and resolution of complex customer issues.   24x7 Support Operations: Oversee the implementation and execution of a 24x7 support function, ensuring SLA adherence and continuous customer satisfaction.  Project Management: Manage cross-functional projects, aligning support initiatives with product and engineering teams to address customer needs.  Operational Excellence: Establish and track KPIs for the team, identify opportunities to improve workflows, tools, processes, promote a culture of continuous learning and knowledge sharing.  Troubleshooting and Automation: Drive efficiency by implementing automated processes for faster issue resolution and minimizing repetitive tasks.  Customer Advocacy: Act as the voice of the customer, collaborating with product and engineering teams to prioritize features and fixes.   Requirements Qualifications:   5+ years of demonstrated success in leading technical product support or operations teams, with a combined 10+ years of comprehensive IT experience.  Strong technical background in Infrastructure, Networking, DevOps and Security.   Hands-on experience with product integrations and troubleshooting complex technical issues.  Expertise in managing 24x7 support functions with a customer-first approach.  Demonstrated ability to drive process automation and improve support workflows.  Strong project management skills with a track record of successful cross-functional collaboration.  Excellent mentorship skills, with the ability to inspire and upskill team members.  Experience working in a SaaS or B2B technology environment.  Familiarity with customer support tools like Zendesk, Jira, or similar platforms. Nice to Haves: Experience with Linux, Kubernetes, Docker, Python or other scripting languages  Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.)  Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus.  Understanding of KMS interfaces (KMIP, REST API, etc.)  Experienced with database encryption, tokenization, certificate management other key management operations.  Benefits Benefits: Mediclaim Insurance – Employees and their eligible dependents including dental coverage Personal Accident Insurance Internet Reimbursement About the company   We're seeking passionate people to work with us to change the very idea of how people use cloud computing. We take pride in making Fortanix a great place to work. Coworkers recognize that great ideas can come from anyone, and everyone is encouraged to jump in, contribute, and ask questions. In tackling the hardest problems, we believe that working together will produce better solutions. In a very short time, Fortanix has won numerous awards and is already helping some of the world's largest companies protect their most valuable digital assets.  

Who We Are FreedX is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance. At FreedX, we are committed to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently. Our Vision At FreedX, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their security and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to achieve their financial goals. Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that FreedX has to offer. Role Overview: As a Senior Technical Support Agent (L2) at FreedX, you are responsible for providing advanced support for complex technical issues and escalations from the Customer Support team. This role focuses on resolving in-depth technical problems, including platform functionality, account security, blockchain transactions, and trading-related inquiries. Working closely with cross-functional teams, you will document resolutions, contribute to the knowledge base, and support L1 agents by sharing expertise to enhance team capabilities. Key Responsibilities: Advanced Troubleshooting and Escalation Management: Address complex technical issues, including platform functionality errors, technical trading inquiries, blockchain transactions, and escalations related to security. Cross-Functional Collaboration: Work closely with product, compliance and other teams to resolve technical issues, acting as the bridge between customer support and technical departments. VIP Client Requests: Serve as a primary contact for VIP clients, ensuring a high level of responsiveness and resolution for priority cases. Knowledge Base Contribution and Documentation: Document solutions for intricate issues to expand the knowledge base, aiding in the training of L1 agents and improving the customer self-service portal. Continuous Improvement and Training: Provide feedback to L1 agents on common issues, supporting their growth and helping to reduce escalations through enhanced knowledge transfer. Requirements3 years of technical support experience, with at least 1 providing support to a crypto or web3 product. In-depth knowledge of platform troubleshooting, blockchain transactions, trading, and account security practices. Extensive knowledge about cryptocurrencies and cryptocurrency trading practices. Knowledge about blockchain and how blockchain transactions are done.  Exceptional analytical skills, with the ability to diagnose and resolve complex issues. Proven ability to work cross-functionally and communicate technical information effectively. Experience with documentation processes and creating resources for support teams. Leadership skills to guide L1 agents during your shift and help them develop.  Comfortable with using all channels of support: Chat, Email, Phone and Social Media.  BenefitsWhat We Offer:Competitive salary and performance-based discretionary bonuses,Flexible work schedule, remote work opportunityGenerous paid leaveOpportunity for professional development, participation to industry eventsFreedX is an equal opportunity employer. We stand for an open and inclusive work environment that fosters the well-being of everyone. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our people unique.About the companyWho We AreFreedX is a newly established cryptocurrency exchange dedicated to providing a seamless, secure, and innovative trading experience. Our team comprises experienced professionals from the crypto, finance, and technology sectors, all passionate about driving the future of digital finance. At FreedX, we are committed to creating a platform that empowers our clients with the freedom to manage their digital assets confidently and efficiently.Our Vision:At FreedX, our vision is to be the most trusted and reliable cryptocurrency exchange, offering unparalleled freedom and scalability to our clients. We aim to build a platform where users can trade and manage their assets with complete peace of mind, knowing that their security and reliability are our top priorities. We strive to continuously innovate and adapt to the evolving needs of the crypto market, ensuring that our clients have access to the best tools and services to achieve their financial goals.Join us on our journey to redefine the standards of digital asset trading and experience the freedom, reliability, and scalability that FreedX has to offer.

Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.Job DescriptionTechnical Support Engineers provide multiple channels of technical assistance to help ensure Venafi customers are securely and properly using their Identity Management security platform. We are looking for either a junior person with strong potential or an experienced A+ team member.Technical support for customers purchasing and using Venafi products.Comfortable with office hours and able to adjust occasionally for customer convenience.Assist in the design of technical solutions for customers based on Venafi and partner products and technology.Work closely with other field teams to ensure cohesive product and services solution.Proactively communicate customer problems and record all customer interactions in our CRM system.Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.Establish and maintain effective working relationships with clients.Work effectively with QA and development to troubleshoot and resolve complex product issues.Ability to potentially travel for customer or company events.Help create and deliver product training.#LI-JA1QualificationsEnterprise level troubleshooting and Support experiencePublic Key Infrastructure (PKI) including technology, standards, and implementations.Securing Internet applications, e.g., cryptography, standards, techniques.Understanding of large network design, layout, and operations.Identity and Authentication technologies, e.g., LDAP, Active Directory. Okta, SAML, CyberArkDatabase (MS SQL/MySQL) experience, including the ability to write queries.Excellent presentation, verbal, and written communications skills.How you will stand out from the crowd:Bachelor's degree or equivalent experience.Experience using Venafi's products and encryption technologies.Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.Understanding of web application design and implementation.Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)Experience working Kubernetes, Docker, or APIsDirect security or systems management industry experience.CISSP or other security certificates a plus.Additional InformationCyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $70,000 – $140,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.