Technical documentation jobs in crypto and blockchain companies

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. The Department:  Platform Our Platform Organization’s purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Within Platform, the Enterprise Infrastructure team oversees the internal corporate technology that supports Gemini’s offices and employees, including hardware and software management, cloud resources, developer tools, service and user account lifecycles, and operations of our global physical locations. Our enterprise technology strategy fuels business growth through an engineering-first approach by delivering a modern, secure, and scalable foundation for seamless collaboration, efficient operations, and future-ready innovation. This vision redefines IT as a strategic driver of innovation and acceleration, rather than a support function. By emphasizing operational excellence, continuous improvement, user enablement, and strategic automation, we transform IT into a catalyst for growth and innovation. The Role: Senior Enterprise Infrastructure Engineer As an Enterprise Infrastructure Engineer focused on engineering and automation, you will build and maintain the internal technology ecosystem that underpins Gemini’s global operations. While your responsibilities may include acting as an escalation point for complex issues originating from our support team, your primary focus will be on applying DevOps methodologies, automating repetitive tasks, and engineering innovative solutions to manage and scale our infrastructure. You will design and refine our internal tooling, develop integrations span across multiple web services, and leverage Infrastructure as Code (IaC) principles to enhance system reliability and efficiency. Your efforts will target the reduction of manual toil, ensuring that systems are stable, secure, and positioned for rapid growth. This role offers an opportunity to shape the future of our IT infrastructure by building, configuring, and evolving the platforms that keep Gemini operating smoothly and securely. The ideal candidate will thrive in the fast-paced setting of a growing organization and enjoy the variety of work that this position offers. Responsibilities: Build, maintain, and improve our internal infrastructure using DevOps methodologies, including Infrastructure as Code (e.g., Terraform) and Configuration Management tools (e.g., Ansible, SaltStack). Integrate and automate workflows across various SaaS platforms, utilizing REST APIs, OAuth flows, and scripting to eliminate repetitive manual tasks and improve system reliability. Design and implement CI/CD pipelines (e.g., GitHub Actions, Concourse CI) to ensure smooth, automated deployments and consistent application of infrastructure changes. Develop internal tools, custom scripts, and services (e.g., in Go, Python, Swift) to manage, monitor, and scale our global device fleet, including macOS and ChromeOS devices managed via MDM solutions (Jamf, Google MDM) and, where needed, Windows endpoints. Collaborate closely with the support-focused team members, serving as the escalation point for complex technical challenges, and implement automated solutions to reduce future support burdens. Engineer and maintain integrations with AWS services (e.g., EC2, S3, Cloudfront, CloudWatch) to ensure efficient, scalable, and secure cloud operations. Evaluate and adopt emerging technologies (e.g., Containerization: EKS) to further enhance system performance, resiliency, and security. Support identity management and user lifecycle tasks through Okta, Google Workspace, Active Directory, and other related IAM systems, working to automate user management at scale. Develop and maintain technical documentation, FAQs, and runbooks to ensure knowledge sharing and empower team members with clarity and confidence. Partner with cross-functional teams to identify operational pain points, drive continuous improvement initiatives, and advance Gemini’s overall technology ecosystem. Minimum Qualifications: Bachelor’s degree in a technical field or 4-8 years of experience in a DevOps-focused IT/infrastructure role. Strong experience managing macOS endpoints, including MDM platforms such as Jamf and Google MDM, and familiarity with Linux principles (systemd, shell scripting). Demonstrated experience with Infrastructure as Code tools (e.g., Terraform), and configuration management (e.g., Ansible, Puppet, Salt). Strong understanding of AWS services, networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and cloud-native operations. Solid CI/CD pipeline experience (GitHub Actions, Concourse, Harness) and version control with Git/GitHub. Proficiency in scripting and programming languages (e.g., Python, Go, Swift) and working with REST APIs. Understanding of identity and access management technologies (Okta, Google Workspace) and authentication protocols (OAuth). Detail-oriented and capable of juggling multiple priorities in a dynamic environment. Excellent communication and documentation skills, with the ability to explain technical concepts to both engineering and non-engineering audiences. Proactive self-starter who can identify, plan, and implement solutions with minimal guidance. Preferred Qualifications: Experience in a startup, fintech or finance support. Understanding of SSO implementations (i.e. Okta). Experience with Linux. Strong experience with macOS. Experience managing 2500+ devices through MDM. Experience managing 1000+ user accounts. Experience with Go, Python, and Swift. Experience with Configuration Management (Ansible, Chef, Puppet or Salt). Experience creating and maintaining CI/CD pipelines. Understanding of Google Workspace management and products. Working knowledge of the Apple MDM protocol. Familiarity with AutoPKG, Munki, and other automated patch management or package distribution tools for macOS. Strong communication, teaching, and mentorship skills to elevate the capabilities of the entire team. It Pays to Work Here   The compensation & benefits package for this role includes: Competitive starting salary A discretionary annual bonus Long-term incentive in the form of a new hire equity grant Comprehensive health plans 401K with company matching Paid Parental Leave Flexible time off Salary Range: The base salary range for this role is between $136,000 - $170,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data. At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know. #LI-JS3

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. Now we are looking for a Technical Writer to join our team.  What You Will Be Doing: Refactor and maintain technical support Wiki according to the internal style guides. Collaborate with different departments to ensure the content covers all aspects of our products and services. Create technical documentation and process guides and descriptions in collaboration with Technical Support managers. Create visual assets, such as UML/BPMN charts. Ongoing articles audit – to make sure the content is always relevant and up to date. Regularly receive and process feedback on existing materials. Assist in the development of training materials and other documents. Enhancements and improvements of content management strategies in collaboration with Technical Support managers. About You: B2 level or higher, with strong written and verbal communication skills. 2-3+ years in creating and managing technical documentation. In-depth understanding of Atlassian products, particularly Confluence. Understanding of documentation strategies and content management. Ability to gather, organise, and convey complex information in a clear, concise manner tailored to various audiences. Experience as a Knowledge Base (KB) maintainer or in building and executing knowledge management processes, ensuring accurate and accessible documentation across teams. Ability to work with cross-functional teams to gather information and maintain consistent documentation standards. Will be a plus: Theoretical/practical knowledge of programming languages. Experience with Git. HTML knowledge. Understanding of the RESTful API concept. What We Offer: Competitive compensation in compliance with your professional expertise. Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. Remote first company – work from anywhere in the world. Paid vacation and sick leave. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. Now we are looking for a Content Writer to join the team. What You Will Be Doing: Develop clear, concise, and engaging written content for various customer touch points, including onboarding guides, FAQs, product documentation, and instructional materials. Create step-by-step guides, tutorials, and documentation to help technical and non-technical users integrate and use the platform effectively. Design and write training materials, including e-learning modules, video scripts, and presentations, to assist new customers and partners in understanding our platform. Utilisation of visual elements across a variety of materials. Regularly update and optimize existing content based on user feedback, product updates, and data insights to improve the customer experience. Collaborate with different departments to ensure content accuracy and that it addresses common customer pain points. Ensure that all content is aligned with the company’s brand voice and tone, delivering a consistent and professional user experience. Support the development of a comprehensive knowledge base and ensure content is optimized for search engines and AI search, making it easy for customers to find relevant information. About You: English level C1 or higher. 2+ years of experience in content writing, creating technical documentation, or educational content, preferably in SaaS, tech, or identity verification industries. Strong technical writing skills with the ability to explain complex concepts in a clear, user-friendly way. Excellent communication skills and an eye for detail. Ability to work in a fast-paced environment and handle multiple projects simultaneously. Strong understanding of the Atlassian products (Confluence). Strong understanding of documentation strategies, knowledge management and best practices. Will be a plus: Familiarity with identity verification processes or security technology. Experience with software to curate, design, create and edit graphic images and visual elements. Experience with video and recording software. Experience with learning management systems. Knowledge of SEO/ AI search best practices and experience with knowledge base optimization. Theoretical/ practical knowledge of programming languages (e.g. HTML). What We Offer: Competitive compensation in compliance with your professional expertise. Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide. International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore. Remote first company – work from anywhere in the world. Paid vacation and sick leave. Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Salary: P80,000 to P120,000 (Monthly Package) Schedule: Monday – Friday(09:00 AM - 06:00 PM AEST)   What are we looking for? Skills Required: At least 4 years of experience as an Application Support Engineer or experience with Web Application Frameworks (Laravel) Experience in debugging code in Laravel and working with MySQL/MariaDB Exposure to any application monitoring tool such as NewRelic and Datadog Experience with infrastructure as code and deployment via CI/CD Pipelines Nice to Have: AWS Experience (specifically EC2, Redis, RDS, S3, SQS, Cloudwatch) Previous experience in working in an Agile Environment is beneficial Collaborative and innovative, with a CI/CD approach to improving current systems & processes.  AWS Developer, SysOps Administrator or DevOps Engineer certification   What will you do? Provide operational support and engineering solutions for client's systems and applications Liaise with external partners, stakeholders, and development teams for support queries Gather and analyze metrics to enhance performance tuning and fault finding Manage incident response, conduct root cause analysis, and produce reports for major incidents Participate in system design, platform management, and planning Build and maintain sustainable systems and services through automation Create and update technical documentation and maintain a knowledge base Build and operate monitoring for security, availability, reliability, and performance Analyze current technology and develop processes for improvement and expansion   Join the awesome team and enjoy these benefits & perks: Home-based with occasional office-based work depending on the business needs Medical, Dental Coverage and Life insurance from day 1 of employment Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) Competitive salary package and annual appraisal Financial Assistance Program Mandatory Government Benefits and 13th Month Pay Complimentary Sleeping Quarters, Coffee at no cost Complimentary Office Fitness and Wellness Facilities at no cost Regular Company Events, Work Life Balance, and Career growth opportunities Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA   JOIN CONNECTOS NOW! ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.   Our client, the leading infrastructure provider based in Australia, offers embedded crypto solutions and facilitates opportunities in a fast-paced crypto economy. They have a global network of payment solutions and regulatory licenses, empowering businesses to seamlessly integrate crypto and fiat for global audiences while reducing fees and increasing conversion rates.   #ConnectOS #ConnectOSCareers #TeamConnectOS   Equal Employment Statement Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.     About the company   Company overview ConnectOS is a leading provider of offshore talent for organisations in Australia, New Zealand, the US, Canada and the UK. For over a decade, we’ve been supporting our global clients with premium resourcing and productivity solutions.ConnectOS is one of the fastest-growing offshoring companies in the world. Founded by our Australian CEO, we help companies across a range of industries activate their capability strategies and optimise their business operations with smarter ways to solve resourcing challenges. Our vibrant, modern work environments achieve high levels of employee engagement: happy, healthy, committed people who love what they do. ConnectOS Team HQ is located at Mega Tower, EDSA in the heart of Manila, Philippines. Our Client Support HQ is based in Melbourne, Australia.   Why join us?Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you: [email protected]